topic Betreff: Technical Netflix in Other TVs

Technical Netflix

Jennirogers — Tue, 07 Nov 2017 18:52:11 GMT

Hi I have a new Sony Bravia smart tv and I can’t get Netflix to work, when I press the Netflix button on the remote all I get is a black screen with a red Netflix logo, hope someone out there can help me

Betreff: Technical Netflix

IamNic — Tue, 07 Nov 2017 18:54:06 GMT

Hi there Jennirogers,

first I would revert the Netflix app to its default state and delete the apps cache.

This can be done in your app settings.

- Nic

Betreff: Technical Netflix

Jennirogers — Tue, 07 Nov 2017 19:01:29 GMT

Thanks but I can’t see how this can be done as the apps I have came already with the tv , I can’t download any apps I can only use the ones set in the tv.

Betreff: Technical Netflix

IamNic — Tue, 07 Nov 2017 19:05:21 GMT

Since you didn't list your TVs model number, I assumed it is an Android TV.

On Android TVs you can access these settings even for pre-installed apps.

- Nic

Betreff: Technical Netflix

Jennirogers — Tue, 07 Nov 2017 19:48:30 GMT

Hi I’m not very technical savvy please can you talk me through this again, thanks jenni.

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IamNic — Tue, 07 Nov 2017 20:17:47 GMT

Hi Jenni,

I would really like to walk you trough, yet I don't own a Sony Bravia Android TV and Android can have a slightly different menu structure on each TV.

Also for someone else to help you, it would be very helpful if you could tell us your TVs model name.

- Nic

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Jennirogers — Tue, 07 Nov 2017 20:32:09 GMT

Hi my tv model number is KDL-32WE613 thanks jenni

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IamNic — Tue, 07 Nov 2017 20:34:31 GMT

Thanks Jenni.

@Kuschelmonschter, would you mind taking a look at this?

- Nic

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Kuschelmonschter — Tue, 07 Nov 2017 20:39:28 GMT

WE613 is no Android TV. Afraid I can't help...

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IamNic — Tue, 07 Nov 2017 20:42:28 GMT

Hi Kuschelmonschter,

sorry for calling you for help.

I totally missed her reply regarding the model number.

Otherwise I wouldn't have called you.

@Jennirogers Probably the only way on a no-Android-TV is to

1. check for available updates for your TV

2. roll it back to factory settings

- Nic

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Jennirogers — Tue, 07 Nov 2017 21:07:47 GMT

Thanks for your help I will try to solve it if not I will just have to watch Netflix on my tablet - jenni

Betreff: Technical Netflix

IamNic — Wed, 08 Nov 2017 15:59:37 GMT

Hi @Jennirogers,

it would be a shame, if you would be forced to watch Netflix on your tablet.

If you are unable to get it to work, I will inform a Sony employee about your issue and he/she will most likely be able to present a solution to you.

For that simply reply to this message with the current state of your issue (e.g. "unsolved" or "solved").

- Nic