https://community.sony.hr/t5/other-tvs/great-player-issues/m-p/3949995#M57321 <P><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.sony.hr/t5/user/viewprofilepage/user-id/1114675861">@Purpletwiglet</a></SPAN>, Can you try the <A href="https://helpguide.sony.net/tv/fceil2/v1/en/060nhm-06-02.html" target="_blank">factory reset</A></P> Sun, 30 Jun 2024 15:20:18 GMT Anonymous 2024-06-30T15:20:18Z https://community.sony.hr/t5/other-tvs/great-player-issues/m-p/3948899#M57298 <P>Video won't load or fails on KD-39XF7003 when watching Great player</P> Sun, 16 Jun 2024 16:23:12 GMT https://community.sony.hr/t5/other-tvs/great-player-issues/m-p/3948899#M57298 Purpletwiglet 2024-06-16T16:23:12Z https://community.sony.hr/t5/other-tvs/great-player-issues/m-p/3948914#M57299 <P>Hi&nbsp;<a href="https://community.sony.hr/t5/user/viewprofilepage/user-id/1114675861">@Purpletwiglet</a>&nbsp; &nbsp;Assuming that you mean <SPAN>KD-49XF7003&nbsp;</SPAN>will need the very latest YouView. Is your software up to date?</P><P><A href="https://www.sony.co.uk/electronics/support/lcd-tvs-xf70xx_x70xxf_x73xf-series/kd-49xf7003/software/00336847" target="_blank">https://www.sony.co.uk/electronics/support/lcd-tvs-xf70xx_x70xxf_x73xf-series/kd-49xf7003/software/00336847</A></P><P>&nbsp;</P><P>&nbsp;</P> Sun, 16 Jun 2024 18:54:38 GMT https://community.sony.hr/t5/other-tvs/great-player-issues/m-p/3948914#M57299 LightFoot 2024-06-16T18:54:38Z https://community.sony.hr/t5/other-tvs/great-player-issues/m-p/3949541#M57312 <P>Hi, thanks for the reply. Yes, it&nbsp; is a KD49XF7003 &amp; yes the software is up to date. Any further suggestions gratefully received <span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span></P><P>&nbsp;liz</P> Mon, 24 Jun 2024 09:21:01 GMT https://community.sony.hr/t5/other-tvs/great-player-issues/m-p/3949541#M57312 Purpletwiglet 2024-06-24T09:21:01Z https://community.sony.hr/t5/other-tvs/great-player-issues/m-p/3949995#M57321 <P><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.sony.hr/t5/user/viewprofilepage/user-id/1114675861">@Purpletwiglet</a></SPAN>, Can you try the <A href="https://helpguide.sony.net/tv/fceil2/v1/en/060nhm-06-02.html" target="_blank">factory reset</A></P> Sun, 30 Jun 2024 15:20:18 GMT https://community.sony.hr/t5/other-tvs/great-player-issues/m-p/3949995#M57321 Anonymous 2024-06-30T15:20:18Z