topic TV KD-55XG8096 channel 4 issues in Other TVs

TV KD-55XG8096 channel 4 issues

Milajayne — Tue, 21 Jan 2025 20:16:50 GMT

suddenly when i watch channel 4 it is not showing adverts but instead a little green waiting circle. It seems to get stuck on this circle often and doesn’t go back to the programme after the adverts must have ended. Also when I try to play a programme on channel 4 the little green waiting circle comes on and won’t play the programme. My tv uses Sony select for channels bbc1-channel 5. I’ve tried factory reset, emptying cache etc. please help it’s really annoying! I’ve gone as far as paying for channel 4+ to avoid the adverts to see if that helps but it hasn’t!

Re: TV KD-55XG8096 channel 4 issues

TheGOAT — Mon, 27 Jan 2025 13:33:36 GMT

@Milajayne Have tried updating your TV's firmware? Take a look here: https://www.sony.co.uk/electronics/support/lcd-tvs-android-xg80xx_x80xxg_xg81xx-series/kd-55xg8096/software/00282916 Also, try "uninstalling updates" from the application or the YouView/Catchup App and try open it again.

Re: TV KD-55XG8096 channel 4 issues

Milajayne — Thu, 30 Jan 2025 11:19:44 GMT

Hi thanks for your reply.

seems I have the most recent software update. I can’t find any option to uninstall updates from the Sony select app?

Re: TV KD-55XG8096 channel 4 issues

TheGOAT — Mon, 03 Feb 2025 16:37:54 GMT

@Milajayne Not from Sony select App itself, you click on setting the Apps then from the Apps menu.

Re: TV KD-55XG8096 channel 4 issues

Milajayne — Thu, 06 Feb 2025 13:01:36 GMT

Ok so when I go into settings-apps-Sony select there is no option to uninstall updates.
I can clear cache, force stop etc

Re: TV KD-55XG8096 channel 4 issues

MaggieGreene — Tue, 11 Feb 2025 15:59:23 GMT

Hi @Milajayne, when you go to apps select see all apps, then navigate to channel 4 instead of Sony select and uninstall updates. If the issue remains, try the steps here: https://www.sony.co.uk/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55xg8096/articles/00226737

Re: TV KD-55XG8096 channel 4 issues

Milajayne — Wed, 12 Feb 2025 14:54:26 GMT

Hi; when I go to apps > all apps, there is no channel 4 to select, it only shows Sony select. And even at that, there is no ‘uninstall update option’ for any of the apps

Re: TV KD-55XG8096 channel 4 issues

daveyh64 — Wed, 12 Feb 2025 20:19:55 GMT

Are you sure you are looking at All Apps.

The path on my TV which is different to yours but the path may be similar is.

Press the Settings button on the remote control.

On screen click on Settings> Apps> See all apps, press OK.

The list is shown alphabetically so Channel 4 shouldn't be too far down.

Perhaps you could share a screen shot of what you see.

Re: TV KD-55XG8096 channel 4 issues

Milajayne — Thu, 13 Feb 2025 13:09:52 GMT

Sent from Outlook for iOS<>

Re: TV KD-55XG8096 channel 4 issues

Milajayne — Thu, 13 Feb 2025 13:15:57 GMT

Re: TV KD-55XG8096 channel 4 issues

Milajayne — Thu, 13 Feb 2025 13:16:23 GMT

Re: TV KD-55XG8096 channel 4 issues

Milajayne — Thu, 13 Feb 2025 13:17:00 GMT

Re: TV KD-55XG8096 channel 4 issues

ProNoob — Tue, 18 Feb 2025 17:41:43 GMT

Hi @Milajayne,

Did you try to disable the YouView app? Press the Home button > Settings > Channel Setup > YouView Setup > Disable > Yes.

Then try enabling it back again. Press the Home button > Settings > Channel Setup > YouView Setup and follow the screen instructions.