topic Re: Sony BDP S790 Blue Ray DVD YouTube player in Home Cinema, Projectors & Players

Sony BDP S790 Blue Ray DVD YouTube player

geoffpettit — Thu, 03 Nov 2016 12:30:39 GMT

Cannot get player to work on New YouTube for TV App

Purchased the BDP S790 Blue Ray DVD player as an upgrade to a previous BDP S380 as it upscaled to higher resolution and it gave me YouTube which I lost on the S380 a couple of years ago on Google/YouTube throw out.

I can access my full account through the Blue Ray player, see and search for videos and get the player screen but now pressing play has does not start the video and the screen remains blank.

Have YouTube yet again upgraded their player such that TV screens/DVD players are now not compatible or is it something Sony can fix before I have yet another obsolete 'smart' player in the space of 3 years.

Re: Sony BDP S790 Blue Ray DVD YouTube player

Anonymous — Thu, 03 Nov 2016 12:58:45 GMT

Hi there

As far as I am aware there is no change in the YouTube service provided (i.e. not been discontinued). First bit of advice is to factory reset the bluray player (i know its drastic action and it is a stab in the dark, but I have seen a factory reset work miracles).

If there is a problem with YouTube on these 2012 bluray players, I would expect some others would have posted or will post soon - but at this stage, I can only assume that its local to your player at this stage - although, it might not hurt to post on Googles YouTube forum - assuming the factory reset doesnt work - https://productforums.google.com/forum/#!forum/youtube (which I have done a quick search as well and cannot find any other related posts to yours)

Let me know how you get on after a factory reset.

Cheers

Re: Sony BDP S790 Blue Ray DVD YouTube player

geoffpettit — Thu, 03 Nov 2016 13:34:41 GMT

Hi thanks for quick response and Google search. Yes I did a factory reset yesterday and checked I had the latest firmware, unfortunately didn’t work. Also searched Google – there was some old posts about sound but no video but this is just a dead player. Will see if there is any others with same then perhaps post on YouTube forum Regards

Re: Sony BDP S790 Blue Ray DVD YouTube player

Anonymous — Thu, 03 Nov 2016 16:49:30 GMT

I also saw those old posts - but they were relating to a specific issue from a couple of years back which was resolved.

Do other network apps work OK on the player? Just seeing if its a YouTube issue or a Network issue on the bluray player itself.

Re: Sony BDP S790 Blue Ray DVD YouTube player

geoffpettit — Thu, 03 Nov 2016 23:39:29 GMT

Hi, thanks for your continued support. All other Apps seem to work OK, Specifically:-

Sony Video unlimited

BBC i-player and Demand 5

Qello

SNAG Films

Sony Channel

DW etc...

All these Apps appear to have the same viewer on the BluRay...Usual progress bar with a round control icon on the left hand side.

YouTube viewer is different with a 'play', 'pause' etc button, centre bottom - this is the one that doesn't work when 'pressed.

Tried to access YouTube through the internet browser on the player but there was insufficient navigation to select and kept freezing. Regards

Re: Sony BDP S790 Blue Ray DVD YouTube player

Anonymous — Fri, 04 Nov 2016 14:22:33 GMT

Hi there

At least the other Apps are working - so its not an issue on your end. If nothing has improved by Monday, I'll forward this thread onto Sony Support and see what they say. Just want to give it a little more time - and they wouldnt pick this thread up until Monday anyhow.

If you can, please reply back Sunday afternoon and inform me of the progress

Cheers

Re: Sony BDP S790 Blue Ray DVD YouTube player

Anonymous — Sun, 06 Nov 2016 18:45:40 GMT

Issue reported to Sony for investigation.

Re: Sony BDP S790 Blue Ray DVD YouTube player

geoffpettit — Fri, 11 Nov 2016 14:03:44 GMT

Hi Quinicus, Sony have sent an email stating there has been a reply. None of the hyperlinks work on the email and going onto the private notes on the community area states 'an unexpected error has occured'. Likewise trying to send you a private mail I get the same message. Any idea on the solution and/or why I can't access these notes. Geoff

Re: Sony BDP S790 Blue Ray DVD YouTube player

Anonymous — Fri, 11 Nov 2016 14:33:56 GMT

Hi @geoffpettit

Can you clear browser cookies/cache - then close browser. Re-open browser and re-log back in and see if that helps.

Cheers

Re: Sony BDP S790 Blue Ray DVD YouTube player

geoffpettit — Fri, 11 Nov 2016 15:09:09 GMT

No, still the same

Re: Sony BDP S790 Blue Ray DVD YouTube player

Anonymous — Fri, 11 Nov 2016 15:24:33 GMT

Hi There

Appoligies - just tested Private Messages myself and get the same errors as you - I have notified forum manager to either fix or lodge a fault with Lithium.

In regards to the email you received - i will contact Sony Support and see if they can inform me on what they have suggested/told you. Lets see which one is quicker (PM fix or Support )

Cheers

Edit: Forum manager is aware of the current problem of PMs etc - and is onto it (Lithium Support ticket raised).

Re: Sony BDP S790 Blue Ray DVD YouTube player

Anonymous — Fri, 11 Nov 2016 18:05:10 GMT

Hi @geoffpettit

Private messaging is/should now be working again.

Cheers

Re: Sony BDP S790 Blue Ray DVD YouTube player

Tastyedd — Mon, 02 Jan 2017 23:02:55 GMT

Has there been any response to this query? I have the exact same problem (all menus + search functions work as usual but none of the videos will play). It's extremely frustrating.

Re: Sony BDP S790 Blue Ray DVD YouTube player

Anonymous — Mon, 02 Jan 2017 23:37:54 GMT

Hi @Tastyedd

Ive sent a message to Sony to find out the resolution of this issue (assuming there is one!). Will post back when I get an answer.

Cheers

Re: Sony BDP S790 Blue Ray DVD YouTube player

geoffpettit — Tue, 03 Jan 2017 00:54:11 GMT

Hi, and hello again to Quinicus I had a detailed 18 point survey to complete from Sony (IP addresses, ISP, screenshots etc) in early December to see if there was a resolution. This was completed but I have heard nothing from Sony. Not quite sure what more I can do or not sure how to chase them. regards Geoff

Re: Sony BDP S790 Blue Ray DVD YouTube player

Anonymous — Tue, 03 Jan 2017 13:38:12 GMT

Hi Both

I received this from Sony this morning:

"I still have not see any movement on resolution for this matter. I have escalated again, informing the technical analysts that more customers are experiencing this issue. If a resolution becomes available I will let you know."

Cheers

Re: Sony BDP S790 Blue Ray DVD YouTube player

Bandito74 — Sat, 18 Feb 2023 20:44:35 GMT

Still missing the you tubeapp google

I can get them through /browser?