topic Re: HT ST 5000 in Home Cinema, Projectors & Players

HT ST 5000

Kobe-1 — Wed, 20 Sep 2017 13:38:46 GMT

SONY HT ST 5000 in the "HDMI Signal Format" setting I turned on"enhanced" instead of standard but when I pressed "display" to get the info up, it wouldn't work? When I turned it back to "standard", display worked, is this a bug or something else?

Sony A1 OLED tv
Sony UBP-X800 Blu-ray Player
Sony HT-ST5000

Re: HT ST 5000

cass_n — Thu, 21 Sep 2017 09:43:26 GMT

Hi @Kobe-1 and welcome to the community,

I am just looking into this and will come back to you soon.

Cheers,

Re: HT ST 5000

Kobe-1 — Thu, 21 Sep 2017 10:10:44 GMT

thank you

Re: HT ST 5000

cass_n — Fri, 22 Sep 2017 15:25:22 GMT

Hi again @Kobe-1 - please can you make sure you have selected "enhanced" on both the ST5000 and the TV, as well as ensuring the HDMI cable is 18GBps compatible?

Re: HT ST 5000

Kobe-1 — Fri, 22 Sep 2017 17:05:26 GMT

Hi, I'm sure they are link https://www.amazon.co.uk/CSL-Ethernet-multiple-shielding-compliant/dp/B01K1WU114/ref=sr_1_8?s=electronics&ie=UTF8&qid=1506099381&sr=1-8&keywords=csl%2Bhdmi&th=1

Are these ones 18Gbps compatible?

Re: HT ST 5000

Kobe-1 — Sat, 23 Sep 2017 13:09:50 GMT

You can't, it's a bug and needs fixing?

"For some stupid reason you can't. Overlay is not working when HDMI is set to enhanced and fed with the high bandwidth signal and for some stupid reason the display on the bar says nothing either.
The only way you can check it is to downgrade your HDMI settings to standard, check if Atmos is played correctly then reenable enhanced settings again"

I hope it gets sorted soon.

Re: HT ST 5000

cass_n — Tue, 26 Sep 2017 12:25:39 GMT

I'm sure they are link https://www.amazon.co.uk/CSL-Ethernet-multiple-shielding-compliant/dp/B01K1WU114/ref=sr_1_8?s=electr...

Are these ones 18Gbps compatible?

It would be best to check with the seller or manufacturer to be certain.

If you are still experiencing issues, I recommend getting in touch with Support so they can assist you (details here).

Re: HT ST 5000

Kobe-1 — Tue, 26 Sep 2017 13:16:34 GMT

Hi, i've got some new ones but the same problem exists.

https://www.amazon.co.uk/gp/product/B01E070YUO/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1

Cheers for your help