topic Sonysongpal in Home Cinema, Projectors & Players

Sonysongpal

burkeys — Wed, 17 Jul 2019 14:56:45 GMT

Is anyone having same issues as me with the song pal app recently bought 2 zr5 speakers to go with my sound bar works fine until I try and use speakers on there own with the app go through all the set up after playing for about 1/2 hour it goes off but still playing music through my speakers from my nas drive please help doing my head in

Re: Sonysongpal

Sean_Mc — Thu, 18 Jul 2019 15:56:49 GMT

Hi there,

Welcome to the Sony Community.

I'm looking into this and will update the thread when I've a solution. In the meantime, perhaps another member of the community can help.

Best wishes,

Sean Mc

Re: Sonysongpal

burkeys — Thu, 18 Jul 2019 17:45:11 GMT

thanks for your response to this matter

Re: Sonysongpal

Vanilla_ — Tue, 23 Jul 2019 15:09:37 GMT

Hi burkeys,

That's weird! I can only imagine this could be the (Auto Standby mode). You can try to disable it and test if the same problem happens again: https://helpguide.sony.net/speaker/srs-zr5/v1/en/contents/TP0001038319.html

If it's still powering off, you can reset the speaker completely: https://helpguide.sony.net/speaker/srs-zr5/v1/en/contents/TP0001038371.html

Let us know if it gets resolved!

Vanilla_

Re: Sonysongpal

burkeys — Thu, 25 Jul 2019 18:20:16 GMT

Thanks for your response I have turned off but haven't had a chance to try yet but will let you know if successful thanks

Re: Sonysongpal

burkeys — Tue, 30 Jul 2019 14:25:52 GMT

tried that still losing the wi fi on my tablet from my nas drive you have got to connect the zr5 speakers every time you turn on songpal app its doing my head in can someone try and help with this problem thanks