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iPlayer video goes blank but audio continues

iPlayer video goes blank but audio continues

Hope someone can help! Have a new Sony OLED TV. If I’m watching bbc on tv but want to start program from the beginning I go to iplayer via the tv shortcut. The program starts but after about 30 seconds the screen goes blank and I can only hear the audio, if I press enter on the handset the picture comes back—but goes again after 30 seconds!

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Joe_Dohn
Specialist

Can you share the model number with us and make sure that you have the latest software version installed?