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KD43XG8396BU rectangular shadow on screen

Tomgall
New

KD43XG8396BU rectangular shadow on screen

I bought my Sony Smart LED TV last December, and this evening we noticed a rectangular shadow has appeared which takes up at least two thirds of the screen. Can anyone explain this and advise how to rectify this issue please?

Thanks,

Tom.

1 REPLY 1
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Peter_S.
Genius

Hi Tom,

 

Without seeing the issue it's hard to judge. However, according to your description it could be a so called "banding" issue. I would suggest to contact support to clarify if it's an technical issue or something else.

 

Cheers

Peter