Sony KDL-50W805C and Netflix: error -100

[serser]

I have a problem with Sony KDL-50W805C and Netflix.
 
All apps work including youtube. When launching Netflix, I see the error "sorry, we could not reach the Netflix service. Please, check Network Settings to connect to an available network and use Netflix (-100)".
 
I've updated the software to the latest version for Netherlands ( http://www.sony.nl/support/nl/content/cnt-dwnl/prd-tvhc/bravia-kdl-w-2K-firmware-upd-v3323-eua-NL/KD... ). I also did a factory reset but the problem is still there.
 
Other settings that may be relevant on the TV: IPv6 is disabled, wi-fi direct is enabled. 
 
From the same wifi, I can connet to Netflix via the Android app installed on a smartphone so it is not a wifi/internet provider problem.
 
Any suggestions on how to solve it?
 
Thanks, Sergio

[Vinc_E]

Hi Sergio, 

If you prefer, we can switch to Dutch. 

There's no reason why Netflix is not working. I assume other video services like YouTube are working? 
Try a factory reset first to see if this fixes it.  

[Supernovasx]

Same problem for me on the KD-55X8509C yesterday. Restarted the tv and problem solved! Hope this helps

[serser]

All apps including youtube work well except Netflix. 

Is it the "factory data reset" that can be selected from the "storage" menu optino the same as the "factory reset"?

I did the first one and nothing changed, but have not tried the second. 

I guess I should use these instructions:

https://la.en.kb.sony.com/app/answers/detail/a_id/42994/c/65,76/p/61659,95543,95551,95620/

Thanks

[Supernovasx]

2 days ago I got the same error -100. Tried several times and went to bed. yesterday I tried Netflix again and only got a black screen. Went to Settings, About and then did a restart. After that Netflix worked again.

Maybe it was a Netflix connection problem?

[LilyHart728eF]

If your Netflix is out of date, or it is corrupted it may result in Netflix error 100. You may want to update it if it is out of date. If you encounter the error when you try to update, it may be better to reinstall Netflix.

Uninstall Netflix.
Run the App Store, search for “Netflix” and select the free Netflix app from Netflix, Inc.
Click the cloud icon, then enter your iTunes password to download and install the app.
After the installation, click the Netflix icon.
Enter the email and password to log in to your Netflix account.
Try Netflix again.
More dfetails on this URL:
https://www.errorsolutions.tech/error/netflix-error-100/