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YouView Guide no longer appears and unable to change TV channels

profile.country.GB.title
zsc0re
Member

YouView Guide no longer appears and unable to change TV channels

Very odd:

 

1. pressing 'Guide' on my remote opens live TV but the guide no longer appears.

2. pressing channel up or down, no longer changes channel.

 

No idea what is causing this.  I have to reboot/restart the TV to fix it. 

 

Anyone observed this before?  Seemed to start happening after the latest software update. 

 

Thanks.

1 REPLY 1
profile.country.GB.title
zsc0re
Member

Not sure on the root cause but I've managed to resolve this via 'Settings/Storage & Rest/Clear Cached Data' which was at 2.4GB. I then restarted the TV and I can now access the guide and change channels.