Community

Backarang

I was trying to update my phone today
when I was doing it said there was an error and it was not able to
it gave me the option to retry which i did and it told me it could not access the internet
the internet was and is working but it would not work
so i tried to restore my old system when it said it couldnt connect to my phone
so now my phone does not do any thing and please can some one help me

Uliwooly

@Backarang

Remove both SIM and SD cards > turn off the phone > run PCC > support zone > follow all the steps > connect the phone when you are prompted to do so, the phone MUST remain off at all time.

View solution in original post

Uliwooly

@Backarang

Charge your phone for 40 minutes or so then start the update process all over again with either PCC or Bridge

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Backarang

It now turns on and shows sony for a while then goes blank and shows sony for a while on loop
PCC only shows the how to connect screen when i connect my phone to my comp

Uliwooly

@Backarang

Remove both SIM and SD cards > turn off the phone > run PCC > support zone > follow all the steps > connect the phone when you are prompted to do so, the phone MUST remain off at all time.