SERVICE CENTER NAME - Thakkar Mall, 2nd Floor, Swami Vivekanand Rd, Mhatre Wadi, Borivali West, Mumbai, Maharashtra 400092
WORST Service center that Sony has.
SONY Please look after the people you recruit for JOB.
the Employs working in this Service center are manner less.
Following Names of Employs mentioned below must be fired from JOB. They are not capable enough to handle their post.
Names As Follows :
♦ The Center head - 'SUDHAKAR SHETTY'
♦ 'GANESH' working at Technical desk there.
♦ 'RAVI' Manner less fellow. Tell's the Customer on his face tat you wont get your phone go.
I have the live Videos of this store. That are enough to Prove the Manner less Behavior of the employs working in this store.
I am a victim of the worst service by these EMPLOYS of SONY.
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I purchased a new SONY Xperia C4 on "8th August 2015 - SATURDAY".
FROM CROMA - Address: B-2, V Souk Mall, Boraspada Road, Next to D-Mart, Opposite Kamla Vihar Sports Club, Sector-10, Mahavir Nagar, Kandivali West, Mumbai, Maharashtra 400067.
On "9th Aug 2015 - SUNDAY" my PHONE got locked with the remote lock system. ONLINE (Find my Sony Xperia). I tried unlocking it using the correct passwords and id but it was not working.
Hence i had to visit back to Croma from where i purchased the phone. The Sales EMPLOY Mr. NOOR proved to be very helpful and supportive. (This guy attended my calls to help me even in the late evening. This guy Deserves an APPRAISAL.)
Mr. NOOR tried helping me the ways possible to solve my phone error. But he found that Service Center needs to take care of this. I was not aware about where the SONY service center is near by as this is the First time i am shifting from SAMSUNG to SONY and that too just because of the good Communication and Good sales Tactics of Mr. NOOR. He Guided me the way to Service center.
10th AUG 2015 - MONDAY
I went to the service center. There was no one to attend Customers on the Entrance, or near the Token counter. I Directly went to the Desk counter and asked them dont you have someone to Guide Customers to operate your Token machine. Their reply was RUDE. He tells me are you illiterate -(In HINDI) please take a token.
I took a token and Submitted my phone. Now i asked the Counter GIRL how many days will it take (as its my new phone and i am excited to explore it) the Counter Girl replies i Don't know, may be 3-4 days, i said okay So shall i come to collect the phone on "14th AUG 2015 - FRIDAY" . She said we will call you. I said "OKAY".
I waited till FRIDAY, i did not get any calls from the service center.
I called the Service Center, the phone keeps ringing but no one picks up the call, i am telling this after ringing the phone for 13 times between '12pm - 2pm'. I got Dam Pissed off by that.
I went to service center to get my phone.
That time i told them that I was calling you but no one received the call. With me there were more Customers with the same complaint. Hence for a proof with me i too a Video footage in my Phone. Before Taking footage I asked 'RAVI' (your employ) how many days more will it take. At that time Ravi tells me that the Phone has gone to SONY head office and cannot be repaired at Service center so will take more 5-6 days or more may be. I got super angry as its my new phone and for such a small issue there is no Commitment of time. I took a video footage and asked him for a confirmation, in footage he tells me that Collect it on MONDAY - 17th AUG 2015 for sure.
I received my phone back on MONDAY.
ON Tuesday - 18th AUG 2015, there was a new problem in phone.
When i open touch application In-Built, phone lags, and when i start Screen recording and open torch application the PHONE Totally Hangs.
Hence on 18th AUG 2015 i again went to service center for this issue, and i asked for a refund. But Those people tell me that we cannot give you a REFUND, I asked WHY? i have not even used the phone for 1 day and this phone is Getting hanged for No reason.
The told me that this is the problem with all Xperia C4. and showed me the same. I agreed and had to compromise because Sony does not give a refund even if there is a peace is defective.
I was unhappy with Sony and my money is wasted.
ON "20th AUGUST 2015 - THURSDAY"
I installed few apps from play store, and few apps are not getting installed. **bleep**. Is it a SONY smart phone or a CHINA phone.
I installed Camera application YOUCAM which i used on my SAMSUNG device. After installing you cam app. the phones main camera Video recording stopped working, it gives me an error " Camera in use by other application Cannot record videos".
I uninstalled 'YOUCAM' software. Restarted the phone. then too camera not working.
i Formatted the phone from Bios Factory restore. THEN TOO CAMERA VIDEO RECORDING not WORKING. Same error.
Went To Service center back on 21st AUGUST 2015 - FRIDAY.
Mr. Ganesh at service center Did a complete Software re-installation for the phone.
I came back home. Now this time the, "OK GOOGLE" stopped working. "OK GOOGLE" Smart lock stopped working. then later in the evening The Camera again stopped working there was the same error.
I again took back the phone to SONY Service Center. Again i asked for a Refund.
This time i Spoke to Mr. VIRAL. He again says i don't have the permissions to give the refund, i asked him to get the permissions. This time he notes down all the errors in my phone and tells me I will give you peace to peace replacement of this Device.
I asked him How many days.?
Its been half a month i am just going on getting the phone to Service center and i am not getting any strong resolution.
TODAY Is 4th SEPTEMBER 2015. And i am still waiting to use my New phone.
I NEED a COMPENSATION for this trouble faced because of SONY.
MY MONEY and PHONE Both are With SONY.
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VIDEO LINKS :
1. https://www.youtube.com/watch?v=3s6G29IeMdQ&list=PLSjOlk6aTHSm5jwhCQOOYvic4okDLT83t
2. https://www.youtube.com/watch?v=bzbWhUvHDuc&index=2&list=PLSjOlk6aTHSm5jwhCQOOYvic4okDLT83t
BY ROHAN MHATRE.
