Raise the issue to Kazuo Hirai.. CEO of Sony... support people are giving ******** info..

[iamshital]

It is clear that, Sony has cheates us by delivering defected peace Tipo/ Tipo Dual...

I'm  software Developer + tester. I know, what is product life cycle.

How to test a product... But... I think tester's in Sony are just enjoying nights with the Girls and not doing their job...

Customers are literely frustrated and support people are just suggesting to go in service center rather than to report issues to Development Team.

[I think they also enjoying the same girls.. But thats not my problem..]

The problem is, how Sony can take this so lightly.. even if this issue can be solved with software patches? They are not even assuring that they will release fix for bug.. they are just simply ignoring...

We will not let you do this to us and go away....

if anybody reading this post can give me details of "Kazuo Hirai" CEO of Sony, then please help me...

[satish_lal]

• I have purchased sony M5 mobile on 22.03.2016 at around 6.00 PM.
• I observed problem on same day and next day i.e on 22.03.2016 & 23.03.2016.
• I have given the complain on 24.03.2016.
• I deposited the mobile on 26.03.2016 to service centre. (Since 24.03.2016 & 25.03.2016 was local holiday and service centre was closed).
• Since 26.03.2016 I have requested so many times for return/replacement of mobile but till now it has not happened and still the mobile is with service centre.
• Only I am getting the assurance of “Contact with in 48 hours” / “Concerned department is looking after the matter”.
• It has almost 2 months 20 days has over but no support has been provided.
• Mobile is still with service Centre.

Since I am from a middle class family and it is hard earned money for purchasing a mobile of about INR 26000.00.

So this is my sincere request to you to kindly arrange for the solution of the same.

Satish Kumar Lal

Email -

Mobile

Country - India

 Poor Service of Service Centre (Sony Xperia Contact Center, Service Request: 1-24710059698)

[satish_lal]

Dear any official is here to respond.

[BelindA15]

Worst service ever 

I had bought a cell on the 15 June and after 20 days the cell started to misbehave automatically switches off till d tym i dont connect the charger it doesnt switches on and over that i went and showed to the person they asking me to go to thailand and replace the cell where in the cell was bought from Mumbai itself but the agent there was so adamant asked me to go to thailand n replace it  however i complaint same stuff to the retailer when he spoke to the person that time the person is saeing the cell is from mumbai due to technical error the msged had i hd to dance about from shop to the service center was it a joke....neways wen i gave ma cell the person said we will only repair the cell and not replace whats the use of buying an expensive cell which got spoilt in jst 20 days... i seriously dont want a repaired cell i want the refund for it or else i want a replacement ....over dat when i complained i received a call from the sony center that person was so rude on call gosh .... PATHETIC SERVICE HORRIBLE CELL....I WISH I COULD HAVE BOUGHT SOME OTHER CELL AND NOT GO FOR SONY....I JST BOUGHT SONY COZ I GOT GOOD REVIEW COZ I DO HAVE A SONY HOME THEATRE AND A CELL TOO ....BUH NOW I HAVE RECIVED A VERY BAD SERVICE DISGUSTING SERVICE.....HORRIBLE...

NAME : BELINDA PEREIRA

CELL : SONY XPERIA M5

BOUGHT ON : 15 JUNE 2016

COMPLAINT DATE: 05 JULY 2016

TICKET ID : 16070501856

EMAIL ID: 

[Namita_Sharma]

Hi,

My Name is Namita Sharma. I reside in India in the Delhi NCR Region

I have previously owned your Xperia Z the acclaimed water proof phone which got liquid damage due to a lil water contact and I was asked to make a payment of INR 17,000/- for rectifying the mother board.

I decided to buy another phone. Unfortunately I found your Xperia XA Dual launched newly in India. I bought it on 25.06.2016 in the evening.

26.06.2016, on just making a video the phone was heating up to an extent that if in case a call came the phone couldn't be received and put on the ear. It was also heating up on simple application usage I straightaway went to the dealer who told me to go the centre in Sector 18 Noida and further told me a software update will do the needful. The day being a Sunday I made it to the center on Monday i.e. 27.06.2016. They took my phone kept it for one and half an hour and after that when I checked the phone it was again badly heating up on making just a video. No Internet no other application was running both the times on the phone. 

The representative argued that smartphone heat up. I have used other smartphones as well but none heat up on one application and having used Xperia Z atleast I know when a Sony Phone can start heating up.

I was issued a manual receipt and an electronic receipt after two days. And was informed about replacement aspect on the last date . After accepting the offer it took three weeks since the purchase of the phone to get it replaced and have it back why? because the electronic receipt was issued two days later.

I got the phone back again software update happened. The phone heated up on just clicking of ten photos to an extent again that a call couldn't be received. I went back to give it back. It was heating up on simple application usage as well like making phone calls. The representative refused on my face to take it back. Clearly refused to take it in even for a check.

I went back after two days again then he took it when no replacement could happen again. 

I am suffering because of a manufacturing defect in your phone I approach support centre India they stay unresponsive. I call customer care they do not even have a clue how to solve someones grievances. Next time you call you are talking to a new person who has no idea about the story and who after listening to you starts another story of his.

My question is simple 

How am I supposed to get my problem solved?

All I want is a refund of my money.

I am sharing all the details of my phone. kindly help me out as I am suffering due to your failure in customer care.

DOA No.- D116070801847

MODEL-F3116

IMEI NUMBER- 

INVOICE DATE:-25.06.2016

NAME OF OWNER- NAMITA SHARMA

COUNTRY- INDIA

REGION- NOIDA

PHONE NUMBER; 

SERVICE CENTER- NOIDA SECTOR 18

[sanjeet_sharma_]

HI,

Considering best brand and high reliability from Sony, I purchased Sony TV 32R482B on 19 May, 2014, it's just more than 2 yrs. TV doesn't get start and RED light blinking 6 times. Before calling customer support, we performed factory reset; however, the problem still persists. Even the technical support couldn’t resolve the issue and informed us that an engineer would visit us.  I called Sony centre and  Executive says, issue with display unit and entire unit to be replaced. Estimated cost of 11000 INR. How fair, is it spend 31% of the TV cost (35200 INR) on repair in 2 yrs? I always had high respect to Sony brand. This is shocking and disappointing. I request you to look into the matter and help me out.

Warm regards,
Sanjeet

​ Sharma

[pranav_aswani]

Hi,

I had purchased a Sony Xperia Z ultra in March'15.

Due to screen issue, I had submitted the device December'15 in the Noida Sony service center.

I had got the handset back after 3 weeks & there was still an issue with the screen, so I refused to take it back until completely repaired.

I got a call on the 6th October'16 that we have done best what we could, come & collect your handset.

I collect the handset and the issue wasn't corrected, I still collected the device.

2 days later I inserted my sim card in the handset, it wasn't reading the sim card.

I again submitted my handset on the 10th Oct'16 & the same was updated in the system on the 12th Oct'16.

I don't understand that even after 10 months my phone wasn't repaired, rather handed me back with another issue.

Service center has asked me to again wait for 10 days to get the phone repaired.

--------------------------------------------------------

(27/10/2016)

Another replacement phone has come & the issue with the display persists.

Service centre is saying that "All replacement device will have the same issue, so you have to collect the defective phone only"

[khatkole]

Dear Sony customer care,

Thanks for your very valuable reply,

yesterday I got call from Shri sai Services vashi regarding collecting of Television set.

thanks for the same,

However I have couple of Droughts regarding your world class services.

1) I have been told that, The TV panel of My earlier model was not available & Sony stopped manufacturing that model , then why this has been initiated me after one month of my complaint registration. & then service fellow gives me option for replacing TV.

2) Sony must have list which model they discontinued, then why at initial itself Sony took decision regarding replacement. why you people wait for frustration at customer end.

3) Again I have paid INR 10204/-  as a replacement cost of TV through DD,  then why service center ask me INR 920/- more regarding documentation please Explain. I believe that Sony has too repair / Replace my TV free of cost even through I paid required amount, then again why INR 920 /- ????

4) The INR 5000 /- which I given while registration of complaint as a 50% cost of panel yet not returned back to me, service center told that it requires additional 4 to 5 day that to after deducting INR 920/- why ?????

whether I don't have any work except only call / mail and visit your service center ? for my own money ?

Dear kazoo hirai,

I read your twit on twitter where you was asked regarding " Does price Lowering help with sales on Everything ?"

I have answer for this I told you sir,

don't concentrate on sales figures just concentrate your service after sales then, your sales automatically increases.

as a end user I suggest you have to improve a lot in terms of Service.

Dear kazoo hirai , kenichiro hibi

please check this , India TV Shares

http://economictimes.indiatimes.com/industry/cons-products/electronics/lg-overtakes-bravia-maker-son...

Even world wide you are losing your share

LG products are far better than Sony in terms of quality I say.

If you people don't know what to do to increase sales figure please see I Indian Hindi movie

"Rocket Singh: Salesman of the Year " you will definitely get benefited.

from

Harshvardhan Khatkole

======================================================================================================================================================================================= RE:'SonyIndia=036-69​9-649' FW: 'SonyIndia=036-383-8​10'Sony BRAVIA Model: KLV-32R402A IN5 bearing Serial No:4326222

Important mainly because of the people in the conversation. Click to teach Gmail this conversation is not important.

	Inbox		x

SonyCare	7:06 PM (13 hours ago)
to me

Dear Mr. Harshvardhan Khatkole,

Greetings from Sony India.

Thank you for patronizing Sony products.

This is in response to your e-mail dated 5th December 2016, addressed to our Managing Director.

Thank you for writing to us and for bringing the matter to our notice. We note the contents of your mail with due attention and concern . We are asking our regional office to immediately look into the matter and expedite resolution at the earliest.

We sincerely regret the inconvenience caused to you and assure you of our best support and attention always.

Best Regards

For Sony India Pvt Ltd.

Meena Bose

Customer Relations - Corporate Office

New Delhi

=======================================================================================================================================================================================

On Mon, Dec 5, 2016 at 12:57 PM, Harshvardhan Khatkole <khatkole@gmail.com> wrote:

Dear Sony customer care,

i am seeing a worst customer service offered by SONY.

i am trying from past 2 months for solving for 32" bravia sony TV & continuously talking followup on call, mail but i am not getting solution for the same.

this is what your service in 21st century.

from

Harshvardhan Khatkole 

On Tue, Nov 29, 2016 at 12:41 PM, Harshvardhan Khatkole <khatkole@gmail.com> wrote:

Dear Sir/Madam,

as discussed with you I had submitted DD off amount 10204/- for replacement of TV with model KLV32R412D.

requested you to please proceed my request as soon as possible .

from

Harshvardhan Khatkole

On Fri, Nov 25, 2016 at 1:10 PM, Harshvardhan Khatkole <khatkole@gmail.com> wrote:

Dear Sir / Madam,

As per our discussion please find enclosed

1) Warranty card

2) Purchase Bill

3) Defect Photo 4) Back cover photo of TV

5) Service job sheet

please do the need full on urgent basis as I am following from 5 th of November.

from

Harshvardhan Khatkole

---------- Forwarded message ---------- From: Harshvardhan Khatkole <khatkole@gmail.com> Date: Mon, Nov 21, 2016 at 7:05 PM Subject: Re: 'SonyIndia=036-383-810'Sony BRAVIA Model: KLV-32R402A IN5 bearing Serial No:4326222 To: sonyindia.care@ap.sony.com

Dear Customer Care,

As required by you,

please find enclosed copy of Bill & warranty card.

please do the needful.

====================================================================================

On Mon, Nov 21, 2016 at 4:47 PM, SonyCare <Sonyindia.care@ap.sony.com> wrote:

Dear Mr. Harshvardhan Hatkole,

Greetings from Sony India.

This is in reference to your email send to our service management in regard to the said BRAVIA television.

We would like to bring to your notice that the e-mail is not having your details of Warranty Card for the next process. May we request you to resend the e-mail with these details.

Thanking you and assuring you best of our service support always.

Warm Regards,                 Sony India Pvt Limited

Vrushali Salvi Customer Relation Officer – West

=====================================================================================

from

Harshvardhan Khatkole

On Sat, Nov 19, 2016 at 11:16 AM, Harshvardhan Khatkole <khatkole@gmail.com> wrote:

Dear customer care,

I am Harshvardhan Khatkole i raised complaint on dated 5th November 2016 regarding servicing of my Sony Bravia Details are as follows
TV Model no. KLV32R402A , Job no - J62888945

serial no - 4326222

i am attaching Service Job sheet as well.

i had paid  50% amount Rs 5000 as well on the time service engineer comes to check the TV on dated 5th November, That time & recently when i communicated to customer care, i have been told that service of my TV will done within 12 days. However now already 2 weeks passed and i inquired today dated 19 Nove 2016 with customer care ( complaint no 36380469) they still don't know how many days required to resolve my problem regarding servicing.

I requested you to please complete my service as soon as possible, however as already 12 days passed & there might more days will pass before my problem will get solved, I requested you to bear my charges & give concession/reimbursement in total charges as i am also facing loss due to late, in terms of cable bill & unable to view TV.

Hope you will resolve my issue ASAP & will bear my charges as well.

Hoping positive response from you.

--

From

Khatkole Harshvardhan B

"No dreamer is ever too small; no dream is ever too big."

[aniruddha1]

Hi
I have sony Xperia Z, one of the initial models in the Xperia series. It was bought in year 2012. the problem now is few weeks ago, accidentally the micro SIM card alongwith the card holder has slid deep inside the card slot when i was changing SIM cards. normally it doesnt happen. but this time, it has happened. there is no way i can pull out the card and holder as its a tiny slot. I approached SONY SERVICE CENTER at Kanpur, Uttar Pradesh India (which is my location presently) on 09 January 2017 and asked them if the SIM card could be retrieved from the phone. They consulted with their in-house technician and quoted Rs. 10,000 as the expected charges for this work. I was shocked to hear that. what they told me is that the back panel will have to be replaced and the internal pins (which are connected to the SIM) shall also have to be replaced. I request you to please check this aspect because i am certain opening the phone and fitting the SIM card to its proper slot should not cost such a high amount. and certainly there is no fault of the user (that is me) in this case. firstly the SIM should stay in its slot, instead of sliding down deeper. the phone which costs 34,000 Rs to begin with should not be having such trivial issues (which reflect poorly on the engineering standards at sony) and i can not cough up another Rs 10,000 for no fault in handling on my part. please clarify and get back to me.

[Nm5]

Pathetic performance of ur product Sony Bravia ... I purchased it for 62000 and in just 5 months screen is not working ... and it's more than 4 days no one from ur team is ready to the needful .... bad customer support ... no information and no customer satisfaction... seriously don'for Sony product ...Sony Bravia model number

[Nm5]

I expect some response from you by tomorrow ... kindly reach me at .Pathetic performance of ur product Sony Bravia ... I purchased it for 62000 and in just 5 months screen is not working ... and it's more than 4 days no one from ur team is ready to the needful .... bad customer support ... no information and no customer satisfaction... seriously don't go for Sony product ...