I cannot use my Sony Tv iplayer due to memory failure. I have tried repeatedly but it just send a very brief error message then exits iplayer. I've had the Tv 2 years. Please advise
Hi I'm sorry to hear that but I am afraid along with many other Sony TV owners we are all experiencing the same problem. There is nothing you can do to fix this. I have followed other advice like restoring to factory settings but all to no avail. I have also tried contacting Sony but it appears they are just not interested in solving this problem. I can only guess the fault is either a manufacturing one, just not enough memory built in or a BBC one because they have increased the amount of memory needed to download their programs. Your guess is as good as mine!!!!!!
I am getting message on my Sony KDL 32W 706B television when trying to use i player saying internet failed because content exceeds system memory limit. Then i player turns off. Can you help with this as it has not been fixed which your web site states
As at 7 September 2017 this problem is still not fixed....and BC has posted elsewhere that they also put a fix in on 1 September 2017 but still this has not fixed the problem.
This problem is not fixed and as far as I and others can see it never will be because Sony has expressed no interest in doing do. Bottom line is that the Bravia range does not have enough memory to cope with the massive amount of on line data that streaming involves. You either get a new non Sony TV, buy a set top box or gor for an Amazon fire. There is no permamanent way to fix the memory - doing a reset is only a temporary fix.
Sorry to hear this but join the thousands of others who have been conned by Sony into buying smart TVs that are not fit for purpose. I guess any action would have to be taken through the retailer who sold you the TV first. It appears as others have commented Sony don't seem to want to know about the problem.
I am repeatedly getting this message for some programmes but not others. Length of programme does not seem to be related as some longer programmes eg strictly come dancing can download more easily than some shorter ones eg gardeners world.
I was beginning to think the problem had been solved because for a couple of weeks we were able to watch programs on I player. However on Friday evening we attempted to watch a program and the same old error message appeared again. A John Lewis sales person told me it was the BBC withdrawing its licence for the software from Sony and apparently it is at liberty to do so and will when a tv is three or four years old. That was news to me and not sure about it although he sounded authorstive. Ian
The BBC has admitted that they can no longer support the previously launched iplayer as designed. It is therefore necessary to buy something like a Firestick to allow it to work. Why isn't this in the press and TV news?
