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Sony Entertainment Network Netflix Sony Bravia KDL 32W653A

Sony Entertainment Network Netflix Sony Bravia KDL 32W653A

I have the weirdest problem with my SEN. During the day the SEN is 'not available', then bizarrely around 9pm it starts to work and display all the apps. 

I have saved Netflix and YouTube to my favourites so I can access them from my home button under applications. When I click on Netflix it comes up with the message 'please check your network connection'.  Which is strange because YouTube works as normal.

As it stands I can only watch Netflix late in the evening, which is fairly useless. This has been the case for the last 3-4 weeks.

I have factory reset, upgraded the software, PKG4.600.EUA and restarted my router and TV more times than I can remember. My TV does not have a Netflix button on the remote.

I cannot fathom this bizarre problem, can anyone help?

Cheers, Mark.

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Sean_Mc
Moderator

Hi Mark,

 

Welcome to the Sony Community.

 

It might be best to speak with the support team for further advice here.

 

Best wishes,

Sean