Well my saga with Sony continues. After eventually receiving my repaired tablet back a wifi issue had not been fixed and there was glue on the casing. I did not, much as I was tempted, test how well the new waterproofing worked by placing it in a bucket of water!
After much discussion with Sony UK, via the Sony UK Chief Executive, Sony refused to offer any compensation in any form for the inconvenience caused. Eventually I received a refund for the tablet although this was incredibly difficult to obtain - remarkable as the tablet was faulty at purchase. They seriously suggested that the tablet should be sent away again for a second attempt at a repair and an electronic payment to my bank accoutn which should have been a same day process took two weeks.
I am now pursuing Sony through the small claims procedure through the UK courts claiming for two days additional holiday I had to take when they failed to deliver a tablet case at the first attempt, and on collecting the tablet for repair did not have the necessary packing materials which meant I had to arrange for a collection on the following working day. Sony appear to have lost interest in the situation again but I imaging once the court action progresses they might become interested as the case is robust and well documented.
I've said before that I won't stop buying Sony products which I won't. I will not buy from Sony direct however as their customer service is beyond appalling. They really need concerted action to take them to account over this and I hope my small part in this will help. I will buy Sony goods from a retailer with their own customer support system and guarantee.
Overall the whole process, even going to the top at Sony UK, has been depressing and I fear for Sony continuing as a major player in the electronics market.
