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Camera doesn't work

PUTY
Visitor

Camera doesn't work

je n'en plus dans mon Xperia x

Camera doesn't work

-GT

1 REPLY 1
Martin1
Enthusiast

Hi @PUTY, sorry to hear about this.

Your post has been translated to English as this is an International forum, please post any replies in English and it will be easier for me and other users to assist you.

Could you possibly elaborate your question a bit? For example, do you receive any kind of error message when you try to open the camera or is the image simply black?

Have you been able to carry out a quick test of the camera to see if the hardware works as intended? To do this, find and tap Settings > Support > Xperia Tests > Camera/Front camera.

Another thing that you can try is to clear the data for the camera app. This will not erase any previously taken photos, but it will reset all settings for the app which might do the trick. Find and tap Settings > Apps & notifications > App-info > Camera > Storage > Clear data > Tap "OK" > Restart the phone.

If that does not help, I would suggest that you try is to reboot your phone in safe mode to see if you are able to open the camera app there. Safe mode is a troubleshooting mode where all apps downloaded from Play Store is temporarily deactivated and by entering this mode, you can see if this behaviour is caused by a downloaded app. For more information on safe mode and how to use it, click here.

Try these measures to begin with and feel free to keep me posted with the results!