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Santander app now says rooted phone

Cullimore
Visitor

Santander app now says rooted phone

Went to use my bank app and now Santander reports my phone is rooted. I got a Sony update the other day so I guess it could be this. 

Anybody else have this problem?

5 REPLIES 5
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Lord_viridis
Expert

Can you get a root and safetynet checking app from playstore and check.

It's most likely not detecting root as such, but a safetynet fail. 

Cullimore
Visitor

just did this and it passed as NOT rooted AND safetyNet Passed.

Maybe the bank app has been updated lately

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Lord_viridis
Expert

It has, I can't see much widespread issues of this nature, but that's not to say it isn't the cause.. there are a few people saying their android 6 devices can't log in..

Try an uninstall and reinstall of the app and see if this persists.

yvesabox
Visitor

I have exactly the same problem since I updated my Santander app.

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Strampke
Expert

Then you might get in touch with Santander and ask them about this issue.

I bet they will have had many more clients who complained by now.