Z5 compact - crushing/restarting

[KOKO1986]

Hey,

I recently purchased Z% compact and in the recent days the phone restarting by himself without any explanation.

Thanks for the help

[Qatrium]

I'd suggest that you do a PC Companion software repair using PC Companion, this will do a clean installation of the latest firmware and will also wipe your internal memory.

Open PC companion -> Support zone -> Phone/tablet software update -> Repair my phone/tablet (blue link style). Follow the steps given, do not connect your phone until prompted to press volume down while plugging USB cable.

[Phy]

Make sure that you are using the correct SIM card size, in this case, nano.

[Knicknack]

It's not a positive reply.

I'm facing same issue on z5 premium dual.

Sony service replaced one handset for me for similar issues. But that's not whey we customers expect when we invest so much money for a premium item with such a premium brand such as Sony.

Its unfortunate.