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Problem with GPS on xz1 compact. Cannot locate GPS and googlemaps unusable.

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Hfm100
New

Problem with GPS on xz1 compact. Cannot locate GPS and googlemaps unusable.

Phone does not update GPS position. GPS app is unable to locate GPS position. 

Tried emptying googlemaps cache and data. Restarted. Al systems are up to date. Using Pie. 

5 REPLIES 5
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CosmicTomato
Specialist

check the gyroscope test in the Support app, which is a blue circle with a question mark.

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Hfm100
New

If I run the tests using the support function, the GPS fails.. Whether inside or outside. This was not a problem before. 

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Hfm100
New

Gyroscope is fine. Just GPS that fails

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Uliwooly
Expert

@Hfm100 

 

have you repaired the phone with Xperia Companion to narrow down the issue? 

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CosmicTomato
Specialist

I agree with @Uliwooly

Try the software repair, to determine if it's a hardware issue.