Factory Reset

[MrCoffee1]

One issue, two questions with back story:

My phone is encrypted as my job requires it to connect to Exchange. I uninstalled swype while I was working on something else and my phone locked itself. Now when I try to unlock it, I don't have a keyboard option but Google Voice instead. There's no way for me to enter the password. If I reboot the phone I get a keyboard and can enter my password to decrypt the storage, but when Android starts I get the same thing: no keyboard to enter the password and unlock the phone.

First question: how can I change change from Google Voice as an input method on my unlock screen?

Second question: is there a way to reset the device to factory settings using just the hardware itself? I've looked online and tried to find the answer, but none of the options I'm finding work. I even downloaded the flash software, Emma, as my phone is unlocked but it required me to have an account, which I tried to set up, but haven't gotten the email that confirms the account that will let me log in?

Thank you for your time.

[_alexdon_ · Accepted solution]

You could try this:

/t5/FAQ/How-to-unlock-a-phone-w-o-reseting-reformating-the-phone/m-p/927295#M20

[MrCoffee1]

Thank you!!!! It worked.

Thank you, thank you, thank you!!!!!!!!

[_alexdon_]

Great.

Don't forget to leave a kudos for uliwooly in that topic.