Problem: Notification Sounds and Ringtones

[Global]

Hi everyone. I have opened a topic about the sound distortion in the beginning of any sound on device. Alexdon[http://talk.sonymobile.com/t5/user/viewprofilepage/user-id/7878] helped me very much. But i have noticed something different.

I did a factory reset and a clean install the latest update. Whenever I receive a message, call, whatsapp message etc. (or something that causes a notification sound or call sound), the sound freezes a bit or some cracking or lag happens just before starting to play. I tested it both with normal boot and safe boot. Is this a hardware or software problem? I need some Sony Stuff to help here. I have read all Xperia Z1 forums and some people have this problem. And it is on my Xperia Z1 Compact. This is a suberb phone and I need some help. Can I really need to go to Sony Service? or Warranty?

And is there anyone who has this problem?

[_alexdon_]

It means you need to visit a sony service:

http://www.sonymobile.com/global-en/support/contact-us/

[_alexdon_]

I am glad to hear I have helped you.Only one thing I want to tell you.You need to wait until the weekend is over for the Sony Staff to answer.Just be a little patient.

[Global]

But I just wonder that is there anyone who has this issue? 

Thank you again.

[profyler]

same thing, and a lot of users are reporting the same issue in xda developer.

i did a hard reset , installed kk with sus and hard reset again. its a fw bug, and not an hardware issue. if it where hw, we would have this in JB too.

also, rebooting and swithcing it off with the red switcher didnt help

sound still cracks, when i receive a notification from whatsapp (for example)

[Global]

I think this issue was on JB, too.

[gargamelo]

I know excatly how it sounds and this happens to me too after update to 4.4.2

It did not exist with 4.3

[Global]

How can we go back to JB?

[_alexdon_]

http://talk.sonymobile.com/t5/Xperia-Z-ZL-ZR/How-to-manually-update-downgrade-root-2013-Xperias/m-p/...

You can downgrade without rooting.XDA can be a source for your action.

[dawillb]

Thank god i am not alone with this. I thought i'm crazy.

Since 4.4.2 my notification sound is cracking when starting to play.

I had it about a week before 4.4.2 and i think to remember the cracking was not happening on JB. Means it is not a hardware issue. Let's just hope for an update..

[Global]

I hope there will be an update again to fix this.