Share your experience!
I thought I'd create a generic thread to cover off the issues being encountered on the 2015 Bravia Android TVs. I've listed my issues below with fixes / workarounds and responses from support. All comments and solutions welcome!
1) Hot Swap HDMI doesn't work - manifested by no input on HDMI channels 2, 3 and 4 on the KD-49X8305C. Workaround - reset the TV, either by holding down the remote power button for 5 seconds or by switching the TV off at the wall and then back on again. Further details on this thread: https://community.sony.co.uk/t5/televisions/kd-49x8305c-hdmi-2-3-4-inputs-not-working/td-p/1944435
2) HDD Recording doesn't work - error message states a system update is required but none is available when checking. Hopefully this will be fixed soon by a firmware update.
3) Netflix App doesn't work - this seems like the app has been deliberately disabled. So far a support case has only recommended that a factory reset be performed (took two days to get to that cracking piece of advice.....), with no improvement as a result. A temporary (albeit for advanced users only) workaround is provided by MikeLothian on this thread - https://community.sony.co.uk/t5/televisions/netflix-support-for-kd55x8509c-android-tv/td-p/1945360
4) Sound lag and performance issues after the TV (KD-49X8305C) has been on standby for a while - manifested for me as stuttering and sound / picture sync issues in all apps (youtube, amazon instant video etc) and HDMI sources (PS4, seperate YouView box etc). Hopefully this will be fixed in a firmware update, at the moment workarounds involve either changing channels to get the sync to work or in my case having to turn the TV off and then on again at the socket.
As stated previously, all comments welcome. Personally I'm willing to give Sony a couple of weeks to fix this, but if it's not done soon I'll be sending my new TV back for a refund as it's not really fit for purpose.
@kimboman84 Just tweeted my first ever tweet!
"@SonyUK - Android Bravia is not so smart. When will you fix the issues? #fixMyTVSony"
Let's see how it goes.
Haha congrats on your first Tweet Matthew!
I just tweeted a few of my issues also. I tried to keep it to the issues and not a Sony bashing session. Hopefully that'll add a bit of credibility to our plea
#fixMyTvSony
yaa.. same here.. went a step ahead and created a Poll also:smileysad: #feelingCrazy
I tweeted a link to this thread in case any Sony bigwigs spot the tweets and aren't aware of the issues.
#fixMyTvSony
guys we need more tweets and support... if we really want sony to get sony attention on these issue.... only few wont help...
happy tweeting....
True, thought this for a while........ its all very well us moaning between ourselves and keeping it here within the confines of a Sony forum aint getting the message out there. Very convenient for Sony don't you think?
Yes same problems here and as for tuning sats with disecq it is a nightmare.Strange thing is the usb record worked perfect on my previous 8 series tv so it appers Sony made a pigs ear releasing these sets before all the bugs were sorted.Only for the great pic and sound I would be tempted to send it back as not fit for purpose.cheers
"TV Guide Flickers
Problem:
TV Guide – When accessing the guide, it flashes on-off-on before you can use it.
Reported by:
Quinnicus
Dspencer999
Scoopy6
Updates:
16-10-2015 - Issue has been reported to Sony, awaiting feedback
20-10-2015 - Sony Engineers are conducting their investigations on this issue - further testing by Sony required as they are unable to replicate this currently"
I have just sent a lengthy email to the Daily Mail news story editor and placed a link to this forum so he can see for himself what a sham Sony are in the way they are treating us as customers.
I will do the same for as many UK based newspapers as I can find contact details for and thought that some of you might want to do the same.
The more avenues we use to get this debacle highlighted the better.
Cheers