Frozen screen on KDL 43w756c

[struthers1]

new TV. Was instructed to update. Blue circular arrow spun around for about 20 mins then stopped. Unable to turn set off or do any other function. Screen frozen, can't do anything except look at frozen blue arrow

[Anonymous]

Hi there

If this has not unfroze itself yet - unplug TV from the mains for a couple of minutes and try again.  Once you have got the TV working again, I would recommend a factory reset, to clear any issues.

Cheers

[rooobb]

Be aware that if that screen was related to th fiormware update it can go for far more than 30 minutes and you should not unplug it till it is finished....

[struthers1]

Have tried unplugging. Tried to put back to factory settings back the hand controls and the on off button at the back of the set do not work so I can't do this. Help!

[MiCal1967]

Hi

Was your TV connected to Internet via WiFi when the Update was performed?

If yes then try turn OFF your Router Modem, leave this OFF and then do what Quinnicus said.

This way a firmware Update is prevented from continuing installation and there is a possibility to Boot.

If you manage to boot normally, do not Power On your Router, do not try a wired connection, wait one minute for TV to stabilize and then perfom a factory Reset.