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KD48A9 App problem

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sifrank88
New

KD48A9 App problem

Hi, can anyone help, when I try and play a program in Amazon prime or The Disney App, they play in fast forward. I have tried reinstalling the Apps and have looked to see if the TV needs an update, can't see that it needs one. Only had the TV 4 weeks and all the Apps worked fine at first. Thanks.

1 REPLY 1
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Joe_Dohn
Specialist

Try clearing the cached data (under Settings - Device Preferences - Storage - Internal Shared Storage - Cached data) then restart by holding the Power button for 5 seconds or so.

 

You can also check the latest software version here.