My Sony tv wired Ethernet is not working.

[Woodie82]

Oreo update done on KD-65XE9005 and since this update the tv keeps stating ‘Ethernet is not connected’ and I can not use tv as for you tube Netflix etc. 

I have tried a soft soft reset and it doesn’t work. 

can anybody assist? Thanks 

[Marino.Manolo]

Have you tried simply to disconnect and reconnect the Ethernet cable?

Manolo

[Woodie82]

Evening,

yes tried that numerous times works for 20minutes then get a repeat of the message and won’t work. 

[Marino.Manolo]

Sorry if I ask but, of course, also Router side? And ... have you tried a reboot of the router?

Manolo

[Woodie82]

No worries

yes tried connecting reconnecting Ethernet both sides and router reset about 2hours ago 

[Kink43]

I also have this problem since Oreo update.
I only use the TV for online features so is a little frustrating.
Is it likely to get patched to resolve the issue?

[Woodie82]

They issued a patch and it has not resolved my issue.

Now been asked to try WiFi connection, hotspot connection and direct Ethernet wired connection with no splitters thus far no fix.

After months of trying to fix it I’m not hopeful of any sort of solution.


Sent from my iPhone

[LGSAMy]

Have you tried turning off IPv6 on your router ? Seems to solve a lot of connection issues . Did for me anyway . 

[Kink43]

My brother suggested setting a static IP on the TV rather than allowing DHCP to dish out the address.
Fingers crossed have been a whole day and not seen the 'ethernet is not cnnected' message.

[rickyip49]

Hiya,

I’ve got the same issue since the Oreo update.

Can I ask what modem/router you have please?

Just wondering what info you used when you chose “static” on the TV. It’s asking me for all sorts like dns etc etc.

Any help much appreciated!