Share your experience!
Just set up this model yesterday, and on inputs tried so far, (except Internet) the picture blanks out (black except Bravia logo bottom rhs) after 1 minute! Pressing a button on remote restores. Sound is not affected.
We have Virgin Box (V6) on HDMI2 and a CCTV via HDMI4, and Satellite TV connected (no box, just direct into TV)
All of those exhibit this, EXCEPT have tried YouTube & Prime Video via apps - therefore from internet -and they are fine.
TV has been completely switched off and same today.
HDMI cables are same as connected previously to a Panasonic TX-L42DT50B Smart TV before.
We have checked Screensaver settings and timer.
Any ideas? Has anyone else experienced this?
Solved! Go to Solution.
Update - called Sony Helpline when opened Monday morning - (the guy said hadn't encountered this before) and suggested update software - this seems to have cleared the problem
Thanks a lot for updating the thread after your call, this will help others in the future if they come across the same issue.
Cheers and happy new year!
- JD