NO Amazon app on my Sony - KD-55XF9005 Tv

[Adwozere1]

I have just brought a new  Sony KD-55XF9005 and there is no Amazon app in the store, can someone tell me if there is a issue with these Tv's and the Amazon app ?

[Marino.Manolo]

Do not you have Prime Video among the Apps?

Manolo

[LightFoot]

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@Adwozere1 wrote:

I have just brought a new  Sony KD-55XF9005 and there is no Amazon app in the store, can someone tell me if there is a issue with these Tv's and the Amazon app ?

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Hi @Adwozere1   Which Amazon app are you referring to? You should note that not all Android apps are available on Android TV (not just Sony). For example there is no Amazon Shopping app but as a general rule if it is not in the Google Play Store then it is not available. You should use the Internet Browser instead. Prime video comes with the TV by default.

[Adwozere1]

The Amazon prime video app, its not there, had it on my last Sony Android tv but missing on here

[Marino.Manolo · Accepted solution]

Look for it in the Google Play Store or reset the TV to the factory settings.

Manolo

[Adwozere1]

Its not in Play store, i will try reset in morning and hope that does it, thanks

[LightFoot]

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@Adwozere1 wrote:

Its not in Play store, i will try reset in morning and hope that does it, thanks

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Hi @Adwozere1   Remember it is called “Prime video”, they have dropped the “Amazon”. It should be installed by default however open the Google Play Store and search for Prime. I just tried it and it is there.

Home -> Settings-> Apps -> Prime Video (a long way down the list in the “P”s) just to check If it is already installed. 

[Adwozere1]

Thanks Marino.Manolo after doing a Full reset the App was showing all ready installed

The Tv was a Sony refurbished tv from rhe Sony centre, so something had happened before i got tv.

[Marino.Manolo]

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@Adwozere1  ha scritto:

The Tv was a Sony refurbished tv from rhe Sony centre, so something had happened before i got tv.

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I think so...

Manolo