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When my KD-55XG9505 has no signal, it starts to play trailers for high rated films with rental prices displayed? At a high volume and very vivid colour. Where does this come from? How do I turn it off? Who is sending it to me?
I can stop it by turning off built-in WiFi but then I will miss all the automatic updates. Though that seems a good way to reduce unwanted data use.
(I usually use an ATV4K box. When I turn it off, in spite of CEC being enabled, the TV won’t turn off but adds insult to injury by blaring these trailers.)
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Hi Pat,
If you try the following steps it should resolve the issue for you:
HOME > Settings > Apps > Google Play Movies & TV
- Click Force Stop
- Click Clear Cache
- Click Clear Data
- Click Disable
Let me know how you get on?
Best wishes,
Sean
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That’s fixed it!
Thanks!
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I'm pleased to hear that Pat.
Thanks for letting me know it worked for you.
Best wishes,
Sean