C4 - Issue With Proximity Sensor

[c4User]

Got my xperia c4(E5363) this afternoon and noticed an issue with the proximity sensor. When I make a call and bring the phone near my ear, the screen becomes black BUT it does not recover even when I take the phone away from my ear. It remains black only. Even pressing the power button does not help.

The only workaround is that I have to remove the sim, which causes the phone to reboot. Once its up, I need to shut it down again, re-insert the sim and restart.

pls help !!!

[_alexdon_]

Can you check if the same occurs in safe mode?

/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Also,do you have a screen protector or a flip case?

[c4User]

Thanks for your reply.

I tried the safe mode and still have the same problem.

I am using a screen protector

[_alexdon_ · Accepted solution]

It could be related to the screen protector,this has been noticed in the past on other devices. Now I can't force you to take it down.

[c4User]

yeah, that could be an issue. Anyways, given that I got the handset only yesterday afternoon, so I'll take it to sony repair center before removing the screen protecter. cheers.

[c4User]

just back from service centre. you were right. it was the screen protector !!!!

It has been removed and the phone works like a charm now.

Many thanks for your help !!!!!!!  

[_alexdon_]

Great,enjoy your device.

[Sarfaraz]

Great!!! Screen Protector issue is very common nowadays. I request you to use only screen protector which are made for your device

[Augur]

I had the same problem with the sensor.. But it OK now when I just removed screen protector. Thanks friends

[CatalinaGMM]

Got my xperia c4(E5363) a few weeks ago and I noticed an issue with the proximity sensor too. When I make a call and bring the phone near my ear, the screen becomes black BUT it does not recover even when I take the phone away from my ear. It remains black only. Even pressing the power button does not help.
I don't have screen protector, I've already tryied in safe mode too, but nothing seems to work. Is there any way to deactivate the sensor?. Pls help me.
Catherine.