C5 ultra completly dead

[Pathakpm88]

C5 ultra completly dead

[EUPHORIC2017 · Accepted solution]

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@Pathakpm88wrote:

C5 ultra completly dead

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It's not turning on? Did you tried to charge for some hours? Can you write about yours problem a little bit more? What's happen and ect.?

[Pathakpm88]

Saturday late night i use c5 ultra till 2.30 a.m. and that time battry position is 20% then i switchoff the mobile and connect to chatrge and morning when i wake up that time mobile complately 100% charge then i will start mobile phone was start but with in few seconds mobile hangup and then mobile swithoff automaticlly and that time not start till now i was check battry position is 3.9 means battry ok but mobile is dead. Please solution and suggession because i was purchase this model in february 2016

[EUPHORIC2017]

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@Pathakpm88wrote:

Saturday late night i use c5 ultra till 2.30 a.m. and that time battry position is 20% then i switchoff the mobile and connect to chatrge and morning when i wake up that time mobile complately 100% charge then i will start mobile phone was start but with in few seconds mobile hangup and then mobile swithoff automaticlly and that time not start till now i was check battry position is 3.9 means battry ok but mobile is dead. Please solution and suggession because i was purchase this model in february 2016

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Did you tried charge in the day and turn on when charger is connectec with yours smarthone? Did you tried repair with Xperia Companion? If will  not helps nothing of these things try to connect with local support or just bring yours smartphone to authorized service

[Diwakar_chinnu]

Hello! 

It's very sad thing to inform you 

I have own Sony c5 ultra dual 

Yesterday I upsated to 6.0 marshmallow , as per system update after updating new version my phone completely dead , even i try to force reboot but there is no use diapdis is completely dead, this problem not only for me so many people's suffering in this issue , 

Please consider this 

And don't go to buy sony mobiles 

It's my suggestion 

Completely worst service

[Uliwooly]

@Chinnu4

I'm sorry to hear about your experience but have you contacted your Local support to get it inspected?

[EUPHORIC2017]

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@Chinnu4wrote:

Hello! 

It's very sad thing to inform you 

I have own Sony c5 ultra dual 

Yesterday I upsated to 6.0 marshmallow , as per system update after updating new version my phone completely dead , even i try to force reboot but there is no use diapdis is completely dead, this problem not only for me so many people's suffering in this issue , 

Please consider this 

And don't go to buy sony mobiles 

It's my suggestion 

Completely worst service

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This is not Marshmallow issue, i have the same model and i successfully updated my Xperia C5 Ultra Dual. So it's lie. How i know it can be some reasons: you or others which you mentioned have rooted smartphone. To get Marshmallow need to flash, coz with Xperia Companion if bootloader is unlocked as i know impossible to get new update. So you need to flash new firmware as tft file. Most known method to flash is with Flashtool for Xperia, which bricking smartphone as you and writing. There is the same symptoms as you writing. Smartphone is like death don't turning on and don't react in any action from costumers. It's coz boot is stuck or something like this. The best is to change motherboard, rarely expert fixing this issue, coz it cost a lot of time, then stopping others works. That's how i know.

Official if you updated smartphone with Xperia Companion and yours Xperia C5 Ultra (or Dual) wasn't rooted (even bootloader wasn't unlucked) you don't have to have any problem like you writing now.  Users rooting smartphone and this is not secret. If you did not any of my mentioned things like root or flash. Bring your smartphone to authorized service and they will check where is problem. If you have warranty they perhaps will fix it for free, if they will detect any yours modification perhaps fix will cost for you. Motherboard by the way is one of expensive detail in smartphone.