Hello I have a brand new Xperia C4 and installed using WIFI, as requested by the initialization and 1st configuration steps process to Android 6.0 with July 2016 update (a thousand MegaBytes size more or less) and around 20-30 minutes upgrade.
After that the System update menu showed several Sony APPs updates for installation which I did it succesfully.
This ended up in a final small system update called Memory APP Update v1.1.A.0.1 (1.3MB in size) that fails to install .
I have contacted Sony Local online Chat support in my country and after a couple of suggestions I was redirected here to find a solution.
Their suggestion was to go to APPLICATIONS and find the system app called "Update Service" and delete Data and or Cache but unfortunatelly this did not work since both buttons are not active and nor DATa nor CACHE seems to be eraseable.
Second suggestion is to load Sony Companion on a PC and try to install this update using the PC and USB connection to my mobile. I have not been able to test this because I am really concerned about this issue possibly hiding a more complex problem that could end up in more severe problems.
I have seen in the forums and several blogs that this maintenance update 1.1.A.0.1 seems to be causing battery heating and quick exhaustion of battery charges or life....
The third and final suggestion of the support team at the online chat was to "do nothing, and just wait for next maintenance update or operating system upgrade that will maybe get rid of this small 1.1.A.0.1 update" with the argument that they do not have any info of this update or of any general related or pervasive problem against this update so they can do nothing for me except redirecting me to this forum which -they say- is monitoried by Sony developpers.
I asked them to open a new defect or ticket related to this problem but they refused and insisted that the only way I could go is here to ask here for a solution .
Is that true? I am able to provide more info on the problem but would like to know a bit more about the real cause and nature of the problem, or where I could go and check for the installation log of the update that fails because only a generic error and message appears : " Update failed, could not be installed" (this has been translated from spanish (which is the language I have).
Waiting for any info or pointer related to this , and for an official answer on to what to do or not to do in order to get rid of the problem of the problem or work-around it.
regards and thanks in advance.
