No service

[Angs]

Simcard not detected 

[Lina]

Hello @Angs, welcome to the forum!

I'm really sorry to hear that. Is this a new behaviour or something you experienced for a longer time? Do you get any error-messages in your phone? 

Is it the single SIM or Dual Sim version of the Xperia C5 you have? I recommend that you start the troubleshooting by taking out your SIM-card(s) and then putting them back again. In the Single SIM version you can see how to put in your card here, and in the Dual SIM version you can see how the cards should be placed here.

You can also do a manual search for the cellphone network if you go to Settings > More > Mobile Networks > Service Providers.

Have you had the chance to try with another SIM-card in your device? Maybe you can borrow one temporarily from a friend, family member or co-worker for a while.

Please keep me posted, and have a nice day!

[Angs]

Hi,

I have faced this problem after my mobile warranty period is over.

I have checked with service center,they mentioned that i have to change the mother board. 

Is there any possibility to get a one to srilanka? 

[Angs]

Hi Lina,

I have tried all the trouble shooting but it doesn't work at all. 

Simcard is detected but no service. 

I have checked with two local technicians they said RF IC is no working  

So I need to replace a motherboard  

[EUPHORIC2017]

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@Angelo94wrote:

Hi,

I have faced this problem after my mobile warranty period is over.

I have checked with service center,they mentioned that i have to change the mother board. 

Is there any possibility to get a one to srilanka? 

---

You don't change motherboard without authorized service help or service where is fixing mobile. They will get motherboard if they will decide to fix yours smartphone, so don't worry. You don't need then to search motherbard manually. By the way usually motherboard is one of most expensive detail in smartphone, but off course prices is different in every market, all information must have authorized service or service which fixing mobiles in yours region 

---

@Angswrote:

Hi Lina,

I have tried all the trouble shooting but it doesn't work at all. 

Simcard is detected but no service. 

I have checked with two local technicians they said RF IC is no working  

So I need to replace a motherboard  

---

If you got information that is need to change motherboard i advise you bring your smartphone to authorized service, even is warranty is not end

[Angs]

Hi,

Can you check and tell me who is the authorised sony dealer in srilanka? To repair my Mobile. 

Thank you (mentioned 😉)

[Lina]

Hello again @Angelo94, I hope you had a nice weekend!

I really do recommend that you contact your Local support and ask them for assistance, as this is Global user based forum and all service cases are handled by your Local support  team. They are the experts on your market and are well informed on how you should proceed.

Like @EUPHORIC says, changing a motherboard is a delicate procedure you should leave to professionals!

Keep me posted!