The problem of mobile phone battery The service of the telephone line service center is disappointin

[ArdiJansen70]

Saya memiliki handphone Sony Xperia C5 Ultra. Permasalahannya dalam dalam 3 bulan ini baterai hp Sony saya cepat sekali habis. Bahkan waktu bertelepon melalui aplikasi Whatsapp dam bermain game online baterainya cepat sekali habis. Saya ingin bertanya ke Sony Center di Plaza Medan Fair melalui nomor 061-4140508 tapi sudah saya telepon hingga puluhan kali tapi tidak ada jawaban. Sebagai pelanggan saya sangat kecewa dan menyarankan untuk menutup dan menghapus layanan telepon tersebut. Karena percuma saja ada layanan telepon tapi tidak ada respon dan jawaban sama sekali. Mohon pertanggungjawabannya. Terima kasih.

I have Sony Xperia C5 Ultra mobile phone. The problem within 3 months of this Sony hp battery I quickly run out. Even when calling via the Whatsapp application and playing the game online batteries quickly run out. I want to ask to the Sony Center at Plaza Medan Fair via the number but I have been calling up to dozens of times but no answer. As a customer I was very disappointed and advised to close and remove the phone service. Because it's useless there is phone service but no response and no response at all. Please hold it accountable. thanks.

GT

[Uliwooly]

@ArdiJansen70

This is an English only forum, you can use Google Translate to reply and/or post. 

Keep in mind that this is a global user based forum, only your Local support can assist you with any warranaty or repair issues/questions. 

But do the following

follow the steps

1. Charge the phone 100%
2. use it as you normally would 
3. once the battery has reached 10% 
   1. Settings 
   2. Battery
   3. take a screenshot of this 
   4. Menu 
   5. Consuming apps 
   6. Show all consuming apps
   7. take screenshots of the list
   8. tap on the top 5 items/apps on the list and take screenshots of each
   9. post them all here