DSC-HX7V camera bought in USA

[Ilovescotland]

Have shot HD video footage but having major problems trying to write to a DVD - the latest problem is that I am having to convert the footage from NTSC to PAL.  Tried already but it crashed my old laptop.  Am now trying on a better spec laptop (3Gb RAM) dual processor etc.  Hopefully this will work.  I am now wondering if I can change the setting on the camera to PAL so that in future I won't need to convert files.  I am so frustrated that I wish I hadn't bought the camera even though it has great features.  Please can anyone help me.  Kindest regards.

Also, I know there is a live chat with Sony but I can't find it.  Is there a problem with the website - I seem to be going round in circles.  Help!!

Message was edited by: Ilovescotland

Message was edited by: Ilovescotland

[blaireau_photo]

Hello Ilovescotland - welcome to the Sony Forums

I am going to try and get an answer to your question as this may be down to the firmware of the camera - however I need to check whether it is updatable or not if a user wants to change the video output format from NTSC to PAL.

Thanks,

Simon

[blaireau_photo]

Hello again

I have checked this once again and it would be more than just a firmware update. There are other hardware factors involved in the process.

Therefore, PC based conversion of the video files would be your best option and I see that you have already tried this. Hopefully a faster computer will bring better performance.

Thanks,

Simon

[Ilovescotland]

I tried my faster laptop but to no avail.  What do I do now?  I am considering taking it back to the British equivalent shop for a refund because I won't be able to record my video files on dvd.

If anyone else has any better ideas please reply as I love the camera and its many features.

Has anyone any idea if I can set the camera to PAL video.  I have changed the country setting to London to see if this works.

Many thanks Simon for your help so far.

Lynn

Message was edited by: Ilovescotland

Message was edited by: Ilovescotland

[Mick2011 · Accepted solution]

Unfortunately there's no way of switching between NTSC and PAL.

Most manufacturers make cameras for specific markets in order to comply with standards in those markets; in the US the standard is NTSC, in Europe it's PAL. You do have to be careful when buying to make sure you're getting a model specific to that region. It's not 'region protection' as such, the camera actually works in a different way.

All I can suggest is that you try a different NTSC>PAL converter, there are many around, some of them freeware. Conversion software can be a little hit-and-miss but it is just a question of finding something that works

Cheers

Mick