Playmemories Home - Cannot select import folder

[Scotview]

hi,

I am trying to import media from  memory cards taken from an HX20V and RX100

I can see and select the media to import but when I browse to import to a folder the OK button is greyed out.

If I select "import by date" this works fine but I cannot import to a folder.

See attached jpeg showing the greyed out screen.

[blaireau_photo]

Hello Scotview

Have you checked to see if you have the latest version of Playmemories Home installed from the following link:

http://www.sony.co.uk/support/en/product/DSC-HX20V/updates

Thanks,

Simon

[Scotview]

Hi blaireau,

Thanks for the link, I updated PlayMemories Home as requested, nice calendar feature.

The folders are still Greyed out.

The C/Dell folder is not greyed out, see attached jpeg. The C/Video folder is also not greyed out.

The C/Users folder is greyed out and this is the obvious place where I would wish to import the selected photo and video files from the camera's card.

Could it be that PMH doesnt like folder structures with several levels, this was a problem with some programmes many years ago.

I will continue to upload all video and photos from a card then delete via Playmemories Home but it is a shame that I cannot use the preview and selective upload feature to save my hard drive getting full.

Do you think this is a bug ?

Best regards

Scotview.

[blaireau_photo]

Hello again

This does sound like it could be some kind of bug. I see that you are using Windows 7 so if you let me know exactly which version you are using (32 or 64 bit, Home/Professional etc.) I will refer your issue to Customer Support to see if they have any ideas what could be causing the greyed out button.

Thanks,

Simon

[Scotview]

Hi Blaireau,

Thanks for the reply.

I am running Windows 7 Home Premium.

64 Bit Operating System.

It will be interesting to hear what Customer Support say.

Best Regards

[blaireau_photo]

Hello again

Thanks for letting me know. I will escalate this to customer support and I will be in touch when I hear back from them.

Simon

Message was edited by: blaireau_photo

[nielslundbye]

I'm using latest version of PlayMemories, Windows 7 64 bit. And I can't choose folder now I moved my photos under a Onedrive-folder. I can import "outside" onedrive-folder...

Still a bug???

[bcslattery]

I'm having the same problem too. It won't let me select a DropBox folder to import my photos into the 'OK' button gets greyed out. Any ideas? 

[Millasur]

Also having the same problem – are there any fixes?

I am appalled at just how terrible a program PlayMemories is – expect a lot better from Sony what a waste of time.

[Strampke]

What happens when you click the Album 2012 folder?

I guess the software wants to add a date folder and doesn't allow to add a subfolder to a date folder. (= wild guess)