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hi, new here. been hacked, is there a way out?

SOLVED
hopeless
Visitor

hi, new here. been hacked, is there a way out?

Hello, just wondering if malware malichious groups can be forced out from computers, and my sony xperia E? my phone is nothing like it was.. can hardly wright this without interference. 4 weeks ago did 'they' or whatever took control, and getting very annoing and not so fun. Just wondering if i should give up the pone, or if theres a way out of this. Should mention that 2 xp cmp plus 2 smartphones has this..Please say yes, and i will be very very happy. Ok, take care n thanx.
1 ACCEPTED SOLUTION

Accepted Solutions
Thommo
Genius

On your Pc download and install Malwarebytes and perform a full scan and remove anything that it finds and as for your phone I'd perform a system repair - See below for details

Performing a system repair using PC Companion as this will often fix issues - This will factory reset your phone and erase all data so best to backup before you begin

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

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5 REPLIES 5
profile.country.GB.title
Uliwooly
Expert

Boot on safe mode and see if you experience the same issue

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

profile.country.GB.title
Uliwooly
Expert

You can repair your phone with PCC 

PC Companion (PCC)

Bridge (for Mac)

 

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355

Thommo
Genius

On your Pc download and install Malwarebytes and perform a full scan and remove anything that it finds and as for your phone I'd perform a system repair - See below for details

Performing a system repair using PC Companion as this will often fix issues - This will factory reset your phone and erase all data so best to backup before you begin

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

hopeless
Visitor

Thanx very much. was trying do the pcc factory reset, 2 weeks ago, but it was on one of the xp cmp, stupid of me to not realize that, anyway, they were alredy one step ahead of me, and the reset looked wery much NOT like the reset ive done before. but i will try on a unhacked cmp. Reinstalled 5 xp, then i gave up.. Have that anti malware pgm, and on the xp cmp to, they dont detect anything, exept fix-up pgms say thats everything is slow, but dont do much about it.. very grateful 4 your time n help, shall try the rest of the stuff!
Thommo
Genius

I would really recommend Malwarebytes the next step to fix your Pc would be found on another forum and would involve extensive scans of various programs like Hijack this