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My calls are getting disconnected frequently once or twice in a week

SOLVED
Sachin4u
Visitor

My calls are getting disconnected frequently once or twice in a week

For around three months I am facing this problem. Most of the time my phone doesn't have any problems while on a call. It works perfectly fine no matter how long I am on call but at least once in a week my calls are getting frequently disconnected after say 20-30 secs or sometimes after 2-3 mins while on a call. It happens for both making a call as well as receiving a call.

I have tried uninstalling most of the third party apps which are taking a lot of my RAM usage. I even tried disabling suppress background noise option in call setting. I used this SIM card on another phone and found out that it's surely not a network related issue. Most of my friends in my area do not have any such call dropping issues for this network. I face this problem even in safe mode where all third party apps are disabled.

I am on Android KitKat.

Where do you think is the problem. Is it the software or hardware? I was planning to do a repair but before this I want to hear something from you. Whether anyone had or heard about such a problem.

Thanks in advance.
1 ACCEPTED SOLUTION

Accepted Solutions
Sachin4u
Visitor

Well I formatted my phone and upgraded to the latest build and as of now I don't have a single call dropping issue. Looks like it got solved. A week has passed.

View solution in original post

6 REPLIES 6
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Uliwooly
Expert

It'll be wise to get a brand new SIM card.

Phy
Legend
Legend
Sachin4u
Visitor

@ uliwooly
But i tried inserting this SIM card into my other phone for 20 days calls never got dropped. Problem is only with this phone for sure.

@Phy
I didn't use my safe mode much but I have found only once my call got dropped even in safe mode so it doesn't seem to be a problem related to third party apps.
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Uliwooly
Expert

Quite odd, if I were you I would repair the phone with PCC

PC Companion (PCC)

Bridge (for Mac)

 

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355

 

Sachin4u
Visitor

Well I formatted my phone and upgraded to the latest build and as of now I don't have a single call dropping issue. Looks like it got solved. A week has passed.
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Uliwooly
Expert

I'm glad its working now