UPDATED ***RDR Stuck in Update or no Digital channels issue***

[Thalamus.]

Hi all,

To avoid having several thread son the same subject I thought I'd try an let you know what I believe has happened so far, please don't shot the messenger after all I am only a user like yourselves & DO NOT WORK FOR SONY..

As you all have noticed Sony do not have technical support on the weekends, one of the 'Experts' noticed several users posting regarding RDR machines either stuck in Update or Digital channels missing and emailed one of our contacts in Sony this morning but as far as I am aware there has not been a reply..

I have also noticed that the newly appointed Community Managers have as also flagged this issue to their dedicated team (see post), unfortunately as it's the weekend I wouldn't expect any information to made available until Monday..

Quinnicus has posted two temporary workarounds that will hopefully allow you to use your RDR's..

For those stuck in Update please click HERE

For those with the No Digital Channels Issue please click HERE

I can imagine that you are frustrated by the lack of official response from Sony but could I ask that rather than creating several threads on the subject you instead just click on Me Too on this thread that will indicate how many users that have visited the forum are affected by the problem..

I am affected by the current RDR Stuck in Update or no Digital channels issue & have clicked on Me Too

UPDATE:

Hopefully the EPG is on your Sony RDR devices should now be back to normal..

I would like to thank all the Community forum members who helped in assisting others through this problem..:smileythumbsup:

[Thalamus.]

Hopefully the EPG is on your Sony RDR devices should now be back to normal..

I would like to thank all the Community forum members who helped in assisting others through this problem..:smileythumbsup:

[pewrigh38]

SONY posted a note on twitter yeterday, so they definitely did post on social media sites

one of their forum mods also posted on this forum about it too (pascale_f)

[millington687]

Me too. RDR-HXD970, started last night with update and has continued ever since. I've tried powering down and unplugging and then re-connecting and powering up and just continues with 'Updating'. When you try to power it down by holding the power button down it does switch off, but within a few seconds it powers itself up again and continues updating!

[pewrigh38]

while its off, tap the power button a few times and it will power up as normal, then retune using FRANCE or BELGIUM as your location to get the freeview channels to work (but no epg)

[Thalamus. · Accepted solution]

 Having directed you all here in a hope to limit the information to one area Sony have since created another thread -

Sony Official Update Thread - RDR Missing Digital ...

Sorry for all the confusion..

[Paicer]

my RDR-HXD870 has also lost all the EPG, then flipped the trip switch on house electrics, ceased to function and has up date message.  Cannot get the machine to do anything at all.

[pineman]

Mine is now working properly again - fault appears top have been fixed:-)

[Thalamus.]

---

@pineman wrote:

Mine is now working properly again - fault appears top have been fixed:-)

---

Seeing lots of similar posts to above appearing anyone else noticing their issue being fixed.?

[astrantia1]

Yes, thank you.  I'd unlugged the recorder 'for the duration' and have plugged it back in now.  All seems to be fine.

[alli8tor]

All back up and running.......at the moment

[dbcushion]

After reading several posts claiming their issue has been fixed I have just checked and mine is now working properly!!!!