Don't remember answer to Security question :(

[#1]

Hi, my son draw a pattern to lock the phone, then he added a security question.

Someone else got his hands on the phone, striked him out and now he don't remember the answer he's supposed to write in. Is there any chance that we can get passed that question and use the PUK-code or reset the phone?? Seems like Sony Ericsson here in Sweden will be opening again on monday morning!

[Nabeel]

http://talk.sonymobile.com/message/154247#154247

[#3]

Thank you for the help, but we can't get it to work. Done all the steps, but phone still asking us for security question.

[Nabeel · Accepted solution]

all data on phone memory would be deleted

follow this

Update/Repair your phone via PCC OR SUS

PCC (PC COMPANION) – Repair your software with this .First do the setup without connecting your mobile to pc.(only connect when you are asked to).

Do it as follow >> PCC > SUPPORT ZONE> SOFTWARE UPDATE> REPAIR SOFTWARE (written with blue)  

PC Companion http://www.sonymobile.com/global-en/tools/pc-companion/

SUS ( Sony Update Service)  ... download and install it on pc and follow the on-screen instructions http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

                  or

http://www.sonymobile.com/global-en/tools/update-service/

both the links are same

[#5]

Ty for the help, got it to work!

[Sukh2]

What is your place of birth?

[121251]

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@Sukh2 wrote:

What is your place of birth?

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It asked me that its a security question

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@Sukh2 wrote:

What is your place of birth?

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What your place of birth

[Sukh2]

Sony xperia st21i2