Problems making call - can't hear unless I put phone on speaker

[bluebell112]

Hello

A problem developed on my xperia sp today.  When I make a call I can't hear the other person unless I put the phone on speaker.  they can hear me.  I've checked everything I can think of on the settings and restarted the phone. Any ideas? Thank you

[maheur]

I also have this issues. People.can only hear me if I use speakerphone. Was working fine the other day. Random diagnostics mics work fine. Not sure why it wont work during a call.

[Tereza1]

I have the same problem... already sent for repair once... I have Xperia Z5 compact and I cannot believe that I have such problems with such an expensive phone... if they don't solve it next time, I will replace it and will never ever buy a Sony again... I am really fed up of continuously moving my content to my brother's old phone... 😕

[RompishRohit]

The PC companion is really a good tool to have.

[keer_23]

I've got the same problem with my Xperia xa ultra. I also tried the software repair and all but still the problem persists. Is there any other solution? 

[GRESH1]

Problem with phone. Can't hear unless i have speaker on

[6352]

hi,

I'm also having this problem.

I only strted using the phone (xperia M5) about two weeks ago.

tried making a call today and cant hear anything - please advise URGENTLY