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Raise the issue to Kazuo Hirai.. CEO of Sony... support people are giving ******** info..

iamshital
Visitor

Raise the issue to Kazuo Hirai.. CEO of Sony... support people are giving ******** info..

It is clear that, Sony has cheates us by delivering defected peace Tipo/ Tipo Dual...

I'm  software Developer + tester. I know, what is product life cycle.

How to test a product... But... I think tester's in Sony are just enjoying nights with the Girls and not doing their job...

Customers are literely frustrated and support people are just suggesting to go in service center rather than to report issues to Development Team.

[I think they also enjoying the same girls.. But thats not my problem..]

The problem is, how Sony can take this so lightly.. even if this issue can be solved with software patches? They are not even assuring that they will release fix for bug.. they are just simply ignoring...

We will not let you do this to us and go away.... Angry_Face

if anybody reading this post can give me details of "Kazuo Hirai" CEO of Sony, then please help me...

36 REPLIES 36
Johan
Master

I'm sorry to hear that you feel that way. I can help you forward, but it's hard to forward nothing.

Let me know what you have found and scenarios on how to replicate the problem along with,

Name:

Phone nr:

E-mail:

Country:

Operator:

Product(s):

IMEI nr:

Build number:

And I can forward it for investigation.

I'm giving you the chance to edit your post. I think you know which parts you should remove. You can find the forum guide lines here: http://talk.sonymobile.com/message/1046#1046

iamshital
Visitor

First of all, Thanks for the reply..!

Second Thing, I'm not going to edit any part of my post just because of it is hurting you.

Because sony is also doing the same thing to us by not giving fixes to tipo users. We are hurt too.

[All the discussion below is about tipo dual handset]

[I'm writing here, "We" because lot of customers have same issue.]

1. We have Bought your phone by Paying Real Money. We didn't steal it from any stores. So it is our right to get the Phone which meets the standards and which we can use.

Tipo Dual is just Entertainment Device, not a phone!

Let me clear out some points before I go in issues, because I don't want any misunderstandigs.

1.Tipo dual is very good at specs and features at such price, No doubt.

2.Good Music experience.

3.Good Android ICS.

4.Overall a nice device.

Let's talk about Tipo as "phone" now... Please understand that now I'm talking only about "Call" feature of the phone which is the most basic and central feature.

It would be wrong to say "Call" as feature, because it is basic REQUIREMENT of any phone.

Music, internet, camara are the extra features... So Am I clear about this?.. Good!

Let's move to the issues in CALL -

Scenario 1 : Person A : is Tipo dual user & Persion B is any other user.

When A calls to B - Here the B listenes echo of His own voice in his own phone, while Person A do not hear any kind of echo of either B or Self voice.
When B calls to A - Here also the B listenes echo of His own voice in his own phone, while Person A do not hear any kind of echo of either B or Self voice.

[This is seriously frustrating to whon I'm calling or who called me.]

[Expected : Person B should not get his own echo.]

Scenario 2 : Person A is using Headsets provided with the phone . .

When person A is in the call, A listens His own voice in the headsets.

If Person A moves his mouth closer to the Headset mic, he even gets his own louder sound.

[This is serious issue either with Internal Design or Call Functionality. No other Phone on the earth (except Sony) behaves this way. It feels like Mic and Speakers are internally connected somewhre, This is not Headset issue. Doublechecked with other Sony headsets]

[Expected : No matter, how much closer is the mouth to mic, Person A's voice should be redirected to whom, with we are in call, and voice should not be redirected to SELF.]

This is the problem in Every Tipo Dual handset, And I'm very serious about my sentense. Go and Check it yourself...!

I request you to please help me...

How you can help me :

Mandetory 1 : Don't tell me to go to Servie Center, it has already done.

Option 1 : Forward this issue to Developer Team and Tester Team and Give me Resolution ID which we can track...

Option 2 : Give me contact details of Developer Team, so that I can Directly communicate with them.

Option 3 : Give the contact details of Kazuo Hirai, CEO of your company, and relax!

[Once you get with any of this resolution, I'll tell all the details about myself]

Regards,

Shital

Johan
Master

It's great that you share this with us but I can't forward this if you don't PM me your credentials as my post instructs.

hirentrivedi
Visitor

I 100% agree with iamshital but I would like to draw your attention to another basic problem too like if we use data on sim 2 and sim 1 is activated for calls and sms or sim 1 for data and sim 2 is activated for call in both condition sim which is activated for calls and sms lost its network randomly and I had tried and checked it with 8 differant operator's sim, using both sim from same service provider also create network issue some time everything else is fine but basic functions of phone are very poor and I think it is due to software issue and sony can solve this by some patch or update  and one more thing can be added if sony want to satisfy geinuene customar by adding smart dialing feature like samsung phone have but I don't want to much disscussion on samsung as this is sony forum but please please please resolve above mentioed issue and I had also visited service center and not get satisfied with provided resolution

hariraj58
Visitor

Hi Johan,

Here are the details of my Sony Experia Tipo Model :-

Name: Venkatesh Harirajan

Phone nr:

E-mail:hariraj@rediffmail.com

Country:India

Operator:AirTel India

Product(s):Sony Xperia Tipo (Single Sim Model)

IMEI nr:

Build number:

I don't have IMEI nr and Build number of Set at present.I had intentionally left Phone nr for secuity issue.I do have Echo issue as explained by Shital as in Scenario #1

Regards

Venkatesh

iamshital
Visitor

Here are my details... This would be enough to process my request further....

Name: Shital         

Phone nr:

E-mail: Contact.if.urgent@gmail.com   

Country: INDIA

Operator: TATA DOCOMO

Product(s): TIPO DUAL    

IMEI nr:

Build number: 11.0.A.1.8

Waiting for reply.. [Expecting in 48 working hours, as business standards.... if sony has any standards....]

Regards,

Shital

YashikAggarwal
Visitor

Name Yashik Aggarwal

Contact No

E-Mail 

Counry India

Product  Sony Experia Sp

Model No C5302

IMEI no. 

MrMust
Visitor

Name:Peter Must
contact no 
Email 
Country holland
Product Xperia.z2
Model no D6503
Imei no
Would appreciate fast reply
Phone is beyond faulty

mandar789
Visitor

From: 
To: 
Subject: RE: 'SonyIndia=024-443-686'Service of Sony Xperia ZR, Model no C5502, bearing IMEI no.
Date: Sun, 22 Mar 2015 06:52:30 +0530

Hello Rupali,
 
You need to understand that without battery phone is useless . You are not doing any favor to me I want my 30000 Rs back or else give me Z1 with all the accessories Or else I need to file official complaint against you that you are cheating on me by giving me faulty product again & again .  If required I will go to consumer court . You are harassing me & giving me mental torture by not giving me Good product for my Hard earned 30000 Rs for last 18 months  . You have replaced phone 5 times already for same reason which is insane .
 
I am not going to accept Xperia Z  since you denied to provide me battery which is heart of any phone . I have been kind to you & I was ready to accept Xperia Z which is way below my Purchase Price of 30,000 Rs  . Xperia Z has current market price of less then 23,000 . 
 
I want Xperia Z1, Z2 ,Z3 or 30000 Rs I am ready to pay additional amount above 30,000 for any other high end model  . I am fed up of talking to you guys again & again . If you don't give me either of two then I am going to lodge complaint for mental torture & harassment & cheating  . I have all the necessary proofs which can easily prove that your company has failed to deliver a good quality  product as promised by you & Everytime you keep on doing some silly argument without any reason before giving me Product .

If you are kind enough you should compensate for all the trouble you are giving me for last 18 months .
 


From: Sonyindia.care@ap.sony.com
To: 
Subject: RE:'SonyIndia=024-443-686'Service of Sony Xperia ZR, Model no C5502, bearing IMEI no.
Date: Fri, 20 Mar 2015 13:40:27 +0530

Subject: Service of Sony Xperia ZR, Model no C5502, bearing IMEI no.,purchase on 23th Aug 2013.

Dear Mr. Mandar Athavale,        

Greeting from Sony India.
               
Thank you for patronizing Sony products.
 
This is in reference to your e-mail to our Service Management in regard to the service of your Sony Xperia ZR  Model no C5502, bearing IMEI no.

This also refers to your telecommunication with Mr. Dhaval Dharod Area Service In-charge on 19th March 2015 and e-mail reply sent to you by the undersign on 14th and 16th    and 19th  March 2015 in this regard.

We have received your  Xperia ZR at our Authorized Service Centre M/s. Mobile Technology vide Work order no W115031105494, for symptom “Touch Problem.”

 

As explained in earlier mail we are offering  you new Xperia Z only unit without accessories in  exchange of your Xperia ZR. This  has also been communicated to you by Mr. Dhaval Dharod Area Service In-charge.

 

Mr. Dhaval Dharod Area Service In-charge is already in touch with you for the same.

 

We regret that we are unable to comply with your request to exchange  accessories (battery and charger.)

 

We solicit your kind understanding in this regard.

 

Thanking you and assuring you best of our service support always.

 

With Best Regards,

 

Sony India Pvt. Ltd.,

 

 

Rupali Pawar,
Officer-Customer Relation – West.

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