Hi all-
Let me bring to your attention how a client was cheated, indignant and lately imposed with a heavy fine, insult and rudeness.
I had to visit your immortal services the so called Sony Xperia Center Laxmi Nagar Branch for repairs of my Sony Xperia Z1 phone that I purchased for : 42 K approx one and a half to two years ago.
Ref: 15042600048
Job Num: W115042600048
Although I was pretty impressed by the Sony brand initially with the sales offered by Jumbo electronics initially but to my failure was pretty disappointed by the way this whole situation has been dealt with when I came to the branch, because of which I decided to quickly enter a discussion with an after sales guy who entered a log for me and when asked I should come down for the phone’s servicing to which I was asked to wait for a week’s time.
I was shocked; it doesn’t take that much time instead because when private repairs take time they get it done right away & get bills settled.
When asked if it could be hurriedly concluded, I was still asked to wait, wait and wait because your head office was involved. To my surprise, I was expecting a bill of 7K approx for the touch screen replacement as promised by your after sales rep would still confirm on a return phone call, however, was told that it should be wrapped up in 10 K and that too was told to me within a week after the request was logged.
When I say I was initially impressed, I was heartbroken immediately with the brand Sony & told my new colleagues buying Sony for their parents not to buy anything from your brand because of the rudeness, indignant behavior & delayed lack of responsibilities. The reason I developed this attitude is as follows:
I was told that the repairs should be concluded in a week’s time and should come to pay the amount . Agreed, I am liable to pay the amount. But who is asked to pay before the services are even availed. I again agreed to your colleagues because they are the King not the customer unfortunately.
I came to pay half the amount because of the lack of trust in the brand Sony: and Of course not going to recommend your brand to anyone ever. I was told that they were expecting the phones to be delivered the same day to my surprise.
I was pretty happy and decided to give you guys another chance. No matter what, I still waited a week more and people keep calling me and saying nothing can be sorted out yet. When I visited the branch, I was asked to keep waiting because the head office doesn’t receive the payment so your bank is at fault . But hey, who takes a maximum of a month to transfer the funds to a different account when your own system is at fault.
I have decided to go the financial ombudsman, consumer court, NDTV 24x7 by the way Nitin A Gokhale Senior Editorial team from NDTV is my friend’s dad would love to cover this on Sony Xperia, Worst customer service and its after effects.
I am pretty upset with the way whole situation has been dealt with and gave me mental tremors. I would really appreciate the bosses looking into this and propose what they are going to deal with in coming days for the distressed customer. I was theft of my money in the first place, & people keep calling me & saying that the parts are missing wherein the branch says money is not transferred wherein I paid your team already at the branch.
I wish should have taken control of the situation myself and not to trust your branch already.
Can someone look into this & call me urgently:
Call back number:
Thx
Karan Rishiraj
