We used to think that Japanse industry was the tops in customer service! My experience is they no longer care and have adopted the UK/USA customer relations attitude of the 1970/1980s. We bought their products; buyer beware!!!
We bought the product; it did not have the software for anything other than 'iplayer' and on demand video, so they seem to feel 'why should they bother'.
They may find that despite the quality of their product customers may well decide to 'never mind the quality, feel the width' as competitors offer enhancements that allow access to other sources.
Sorry Sony; I've been a fan in both my professional life in the TV industry and privately; I'm now losing patience!
I will replace the Bravia with a product that gives the internet access I want; I hope a charity will appreciate the gift with its limitations. I won't be buying 'Sony' again, and will advise those with whom I have contact with to be very careful if they consider a Sony product in future.
Is Sony on the way down; is this an indication of a 'Toyota' problem?
