KD43X7053 television crashing out of Netflix

[sarcasticwolf]

I recently bought a KD43X7053 and it works absolutely fine when watching content through the regular digital TV tuner or through the Sky+ HD box. But when watching content on Netflix it is randomly crashing out and returning to either the TV tuner or the HDMI input source.

It has also failed to successfully finish buffering a film more than once. The only way to get it to clear out of this is to turn it off at the mains and try again.

As I write this it's on the latest firmware (8.885) and have performed two or three factory resets to try and clear out any faulty settings. I've seen various other posts mentioning similar issues, but none have helped and none mention this model of television.

Any more ideas or insights would be greatly appreciated.

As an aside, would anyone know if this television is compatible with modern 5GHz WiFi? Only, it doesn't detect either of the networks I have set up and have had to resort to the 2.4GHz band.

Update:

The problem still persists even when connecting the television to the internet via an ethernet cable, so this isn't a WiFi issue.

[Peter_S.]

Hi,

Have you tried updating the internet content via the network menu?

If you run both WiFi networks (2,4 & 5 GHz) this can cause issues too.

So maybe try with disabled 5GHz network.

Cheers

Peter

[sarcasticwolf]

Thanks for the suggestion.

Unfortunately I need the 5GHz WiFi for some of the devices in my home. So instead I connected the television to the internet using a very long ethernet cable I had. There was no change and the app still crashes and drops me out to the previous source.

[Joe_Dohn]

Have you tried refreshing all apps using the Refresh Internet Content option under Network settings, or alternatively, try using the app over a mobile hotspot?

[sarcasticwolf]

Yep, no change I'm afraid.

I'm at the point now where I'm ready for a replacement or simply a refund.

[Joe_Dohn]

Have you tried toggling the WiFi Off then back On again or alternatively, using an Ethernet cable instead? It's worth a shot if you haven't replaced it already.

[sarcasticwolf]

Yes, I've tried a different wifi connection, ethernet cable, the works. The problem still persists.

The Sony engineers are, apparently, working on the case. It's been almost two weeks since I first contacted Sony Customer Support about this and I'm still stuck with a faulty television. This is absolutely crazy.

[GTN131]

The last time this happened to me, I was advised on another forum to login to your Netflix account via PC, when you are logged into the main account, you then need to look for the option too, log out all users, before signing back in again. This will cause you to sign back into your Netflix account on the TV app and any other apps on phone etc, but it worked for me last time, hope it works for you.

[sarcasticwolf]

Thanks for the advice, but I really doubt this is a problem like anything you've described.
The crashing causes the TV to reboot and often loses my login credentials for Netflix and the other smart-applications.

It's been incredibly frustrating as I've been on the phone to Sony Customer Support many times now and have been waiting for some engineers to get back regarding the problem and a way forward. But I have recently been able to contact the vendor and they've agreed to replace the television as soon as they get some back in stock.

So the point is now moot.