(KDL-40W605B) .MKV files crashing Media Player

[KitchenKnives]

Hey all,

I've recently been trying to play a few .MKV files and getting odd results. Trying to play them from a USB stick or external HDD crashes Media Player every time with no error message. The file attempts to play and the controls/info banner appears at the bottom of the screen, then the screen cuts to black and I have to hit the Home button to get back to where I was.

Initially I figured they simply weren't supported, then strangely, the exact same files played perfectly when I streamed them to the TV via Plex or XBMC, but not Sony's Homestream software. Neither of the servers are transcoding the files (XBMC couldn't if it wanted to), so they should only be able to play because they're supported by the TV. If this is the case, why do they crash via every other method?

I'm thinking this is the kind of error that's only fixed by a software update, but it can't hurt to ask.

[VPashlar]

Hello,

I experience similar problem with Media Player crashing  on Sony KDL40W605B with the latest firmware installed, but when playing both JPEG Photos and MKV from external 3.0 USB Transcend Hard Drive. When it crashes, first time Sony advised to reset to factory defaults.I did it and it started working. But after while it crashed again. Then I unpluged the power cord, waited for couple minutes and media player started working, but then crashed again.  It is not possible the problem to be in the files encoding, I checked with JPEGs that were not showed when media player stopped working first time and then it displayed them, only to stop few images later.

Sony please address this issue soon and provide a firmware fix. I bought this TV only because of the Picture quality, Media Player functionality and average cost. If this is not fixed, I will be forced to return the TV and ask for full money refund.

It is pitty that a cheaper model 40r450B does not show such issues , immediatly indexes usb hard drive content and starts playing with no problem from the same hard drive, while more expensive models like 605B index hard drive very slowly and media player crashes very often.

[mprzycho]

I'm waiting for resolution of the same bug in my Sony 50w829b since last
December - so almost 8 months!!!
Sony support service said that it's software bug and taking TV to service
will nothing change.
They said that I have to wait for firmware upgrade.

After 8 months and couple of upgrades, nothing changed.
On newest firmware possible there is still problem with playing MKV files.
Same as you described.

SONY - please treat your customer seriously. I don't want to be forced to
return this TV back - the basic functionality is not working properly!


regards
mprzycho

[__daz__]

Dear all,

as documented in this forum and a popular YouTube video (see below), I had this very same problem. After about twenty useless email exhanges with Sony support I finally had to give up and convince myself to stop wasting my time when I realized Sony customer care absolute unprofessionalism.

I had to read thrice this last email exchange I had:

Dear Mr Siorpaes

Thank you for your recent email

We are glad to learn that the issue has been resolved

Please be advised that your case will be closed until further notice; however, any time you want to get back to us in this regards you can provide your case reference and we will reopen it for you

Yours Sincerely,
Amel
Sony Customer Support

Sony Europe Limited

Email:   via www.sony.co.uk

Phone:  0844 8466 555

Phone:  VAIO out of warranty - 0905 031 0006 (35p/min plus network charges)

Phone:   Ireland in warranty /out of warranty numbers: 01407 3040 / 1530 501002 (33 cent/min plus network charges)

Sony United Kingdom and Ireland, a division of Sony Europe Limited.

A company registered in England and Wales.  Registered office:

The Heights, Brooklands, Weybridge, Surrey, KT13 0XW

Registered company number: 2422874

__________________________________________________________

Hello Amel,

thank you very much for your offer. However, I solved the problem radically buying a small external video player and connecting it to Bravia TV via HDMI.

Thanks and regards,

David

I can enclose the annoying full duscussion, if you wish. 

I suggest everybody to give up and switch to another vendor as you'll never get Sony to help you anyhow. You are just wasting your time.

Hop this helps

David S.

[Alexdb19]

SAME PROBLEM HERE

[jinnesh.parekh]

Is this issue resolved ?? I am facing this after almost 4 years of my Sony Bravia and Media Player Crashes everytime i try to play from USB drive ??? Weired was fine all of a sudden it has started with is issue ?? any pointers appreciated

[Win_88]

As far as I know, the functionality of open formats such as MKV isn't officially guaranteed by Sony. So it may or may not work.