Hello all
As you may be aware, there was some issues yesterday with Netflux after the firmware update. See official article HERE. There are two issues at hand:
- Netflix failing to load up
- People with BT HomeHub 5 (maybe other versions too)
Netflix not loading
For many, Netflix was fine, however for others it failed to even load up. This should have 'auto-recovered' itself sometime last night. If it hasnt, can you please try the following:
- Turn the TV off and back on again
- Press the [HOME] button on the remote control and goto Settings > Apps
- Find and select 'Netflix' under the Running Apps section
- In the menu at the side, select 'Force Stop' then 'Ok'
- Select 'Clear Data' then 'Ok'
- Select 'Clear Cache' then 'Ok'
- Go back to the Home screen again by pressing the [HOME] button on the remote control.
- Turn TV off and on again
- Load up Netflix
BT HomeHub
For those experiencing issues and have a BT HomeHub - at the moment you will need to disable 'Parental Controls' and 'BT Protect' in your BT account settings. See support article HERE
Cheers
