Finger print entry has stopped working

[Shabz0]

Since I bought the phone in march 2017, vodaphone staff set up my finger print entry. Now March 2018, device  has stopped and does not recognise my thumb. 

Could anyone advise please  the steps on how to get it started again.

Speak soon

Shabbir 

[Christian11]

Hallo weiß jemand warum es im Support bei den selbst Test den Test für den Fingerabdrucksensor nicht mehr gibt .In voraus besten Dank 

Hello someone knows why it in the support in the self test the test for the fingerprint sensor is no longer. In advance, thanks a lot

gt

[Strampke]

As far as I know it was never in the Support app.

You can find it in Service.

You can call them any time at *#*#SERVICE#*#*

[Jonas]

Hi @Christian11!

As @Strampke mentioned, I can't remember there being a test for the fingerprint sensor in the Support application either, but you can use the service menu.

Open up the phone application and type in *#*#7378423#*#* > Service tests > Fingerprint Test.

Let us know if that helps!

[Shabz0]

The entry is now working. 

Shabbir azad 

[Jonas]

Hi @Shabz0, that is great news!

How did you get it to work again? If you could share this information, that would be great in case another user experiences the same behaviour.

Thank you and have a nice day!

[Christian11]

Ok, so I can remember that well. It was with the Z 5 compakt initial in the support menu in the tests here. But thanks for the info with the service code.

Ok also ich kann mich gut daran erinnern. Es war beim Z 5 compakt Anfangs im Support Menü bei den Tests dabei .Aber danke für die Info mit dem Service Code .

@Christian11  

I've edited your post as this is an English only forum, you can use Google Translate to reply and/or post.

[Jonas]

Hi again @Christian11,

Oh, I see!

You aren't experiencing any unexpected behaviour with the fingerprint sensor, is that correct?

[Shabz0]

I think the problem has automatically resolved itself.. 

[Christian11]

Alles gut wollte ihn testen weil ich es von früher wußte das es geht . Hab es jetzt im Service Menü getan .

Everything well wanted to test him because I knew it from before that was possible. Have it done in the service menu now.

gt

[Jonas]

@Shabz0, awesome! I hope that it will continue to work!

@Christian11, Oh, I see!

Have a great Monday guys!