can't unlock screen by fingerprint

[kaktus91]

hello.

since 2 days i cant unlock my phone by my fingerprints. I restarted phone twice, but it didnt help.

I cant even add new fingerprints. There is no option to unlock phone by fingerprint. Is there something i can do, or probably sensor is broken?

[IamNic]

Hello @kaktus91,

you are in the wrong menu - this is for the secondary option (which needs to be set as a failsafe if the fingerprint doesn't scan).

The fingerprint manager is elsewhere in the main menu tree.

- Nic

[kaktus91]

@IamNic 

There is still no option to add fingerprints ;x i used them since i bought phone (3 years ago) there was no problem with it till now.

[_alexdon_]

@kaktus91 did you add an exchange account on the phone recently? It could be something related to that, not allowing you to use fingerprints. 

[najodleglejszy]

like I've said in your other thread, try booting into safe mode and then boot back to normal.