XZ2 & Android 10 - 52.1.A.0.532

[omoeller]

Just received Andoid upgrade to 10 52.1.A.0.532 - most of the functions seems to work without any hassel. What I recognized is, that the fingerprint reader is responding with a much bigger delay than before - seems to be a high lag time. Anybodey else with same xperience or any other issues?

[SKSteg]

All the same problems

- fingerprint delay

- battery drain

- loading and/or graphic lag

- Connection issues with Wi-Fi and provider

And old notifications keep popping up especially from FB

Checking Google play services for update as suggested few comments ago didn't help was already at newest version

[JCTech]

So..... and given all the issues from 10 days ago (6th Jan 2020) vis the Andriod 10 update, I emailed Sony with my problems - not all of them - just the ones about the phone!

They got back to me today the 15th January 2020 to suggest a 'software repair' via Xperia companion'. I have done this today; a complete software installation again (of Android 10), only to find that my 'tethering error' remains. So, for me, the solution did not work!

I will wait for my XZ2 to complete all restoration of apps before I look at other issues. If you are going to try this make sure you backup all your personal data (or like I did, transfer it to my replacement phone - the Galaxy S8 for me, which all works rather well and frankly I will keep as my XZ2 replacement).

For those that have emailed or otherwise contacted Sony support; what suggestions/answers did you get?

Please post a reply..... I guess we are all somewhat frustrated since we (I at least) liked the XZ2 before the Android 10 update.... 

[Helmser]

Every got the "repair Software" answer 

[Manttti]

Thanks a lot 👍

---

@2000Timo wrote:

I have may have a solution.

1. Open the settings.

2. Click on the last button on the list. (Information about your device).

3. Click Android Version.

4. Click Google Play-Systemupdate.

The phone should restart after the update. Solved not everything but i can use my phone.(No lags)

---

[JCTech]

Sony support's advice to do a software repair appears to be a standard reply: it did not work for me!, all the XZ2 issues remain unresolved.

This appears to be a bit of a disaster for Sony; I am writing to their UK head offices; Sony Europe B.V. The Heights, Brooklands, Weybridge, Surrey, KT13 OXW, United Kingdom. CEO is Barend Ezechiels.

I will be writing by snail mail in the morning.

[Irrina1]

I've got an answer - 'software repair' via Xperia companion. After my second apply they'd said that information about bugs was passed to software engineers 😎

[Keenjau]

What a disaster for Sony.

No way I update my XZ2 to Android 10 until everything I fixed. 

[Alco2100]

Same answer to me: via Companion, Software Repair...

I'm  not going to do it... Taking into account that for other users has not worked.

[zdolak]

Mám úplně stejný problém. Chce to upgrade!!! 

[JCTech]

Emailed European Sony support and requested a downgrade; here is the reply;

".... we cant downgrade the Android version running on the device as we are awaiting the release of Android 10.1 to resolve the version 10.0 issues. Your understanding is highly appreciated." [15.01.20]

So we too wait......